Matthew Caudill
Virgie ,KY
Summary
A seasoned professional with a proven track record in operations management and fostering teamwork, I significantly enhanced customer satisfaction at East KY Auto Body. Skilled in documentation and reporting, my leadership at Spray Foam Technologies exemplified commitment to excellence and efficiency, driving business success and employee development.
Overview
9
9
years of professional experience
Work History
Owner/Operator
East KY Auto Body
02.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Team Lead
Spray Foam Technologies
05.2018 - 10.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Laborer
Rising Sun
07.2016 - 05.2018
Education
University of Pikeville
Pikeville, KYSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Team Lead
Spray Foam Technologies
05.2018 - 10.2020
Owner/Operator
East KY Auto Body
02.2018 - Current
Laborer
Rising Sun
07.2016 - 05.2018
University of Pikeville
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