Matthew Conrad
Morehead
Summary
Operations specialist with a proven track record in managing logistics for events and enhancing client relations. Demonstrated ability to coordinate large-scale projects, train teams, and implement performance initiatives that consistently improve service quality and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Head Instructor
Camp Jeff Nationwide
01.2024 - Current
- Coordinated logistics and operations for camps with 50-100+ participants, ensuring timely execution and adherence to quality standards.
- Act as a primary point of contact for directors and clients, managing expectations and ensuring high levels of service satisfaction.
- Supervised and trained staff, enhancing service delivery through targeted performance improvement initiatives.
- Managed simultaneous responsibilities while traveling nationwide, ensuring seamless operations across diverse locations.
Head Bartender
The Alley Off Main
Morehead
08.2023 - 03.2026
- Managed daily bar operations ensuring smooth workflow and customer satisfaction.
- Trained new bartenders on cocktail preparation and customer service standards to enhance service quality.
- Oversaw inventory management, tracking supplies and ordering materials to ensure optimal stock levels.
- Monitored cash register transactions throughout the shift to verify accuracy of sales data.
- Structured daily financial records for cash and tips to maintain accuracy.
Event Operations Intern
Morehead State Athletics
Morehead
01.2025 - 12.2025
- Coordinated planning and execution of large-scale events for thousands of attendees, contributing to successful guest experiences.
- Collaborated with departments to streamline day-of-show operations, enhancing overall guest satisfaction.
- Addressed on-site challenges swiftly, minimizing disruptions and ensuring seamless event flow.
Head Coach
CheerVille Athletics Western Kentucky
01.2021 - 01.2023
- Guided teams in high-pressure situations, reinforcing accountability and discipline to achieve performance objectives.
- Developed and implemented structured plans to achieve specific individual and team performance goals.
- Cultivated strong client relationships through consistent communication and proactive engagement strategies.
Education
Bachelor of Arts - Sports Management
Morehead State University
Morehead, KY12-2025
Some College (No Degree) - Sports Management
Western Kentucky University
Bowling Green, KYSkills
- Curriculum development
- Leadership & Management
- Team management
- Operations & Logistics
- Event planning
- Communication
- Problem Solving
- Conflict resolution
- Customer service
Athletic Experience
- Division I Student-Athlete, Morehead State University, 01/01/23, 12/31/26, 2026 UCA National Champion: Contributed to a premier program while maintaining a rigorous training and travel schedule alongside academic requirements., Developed high-level teamwork and communication skills within a championship-winning environment.
- Division I Student-Athlete, Western Kentucky University, 01/01/18, 12/31/23, 2022 UCA National Champion: Achieved the highest level of success in the sport through consistent work ethic and dedication to team standards.
Timeline
Event Operations Intern
Morehead State Athletics
01.2025 - 12.2025
Head Instructor
Camp Jeff Nationwide
01.2024 - Current
Head Bartender
The Alley Off Main
08.2023 - 03.2026
Head Coach
CheerVille Athletics Western Kentucky
01.2021 - 01.2023
Bachelor of Arts - Sports Management
Morehead State University
Some College (No Degree) - Sports Management
Western Kentucky University