Matthew Crawford

I started at Tom Drexler right out of high school and went into the electrical program as an apprentice. After 2 years of training and the IEC program, I passed my test and was put into a truck. My job focuses mainly on service work. Panel and service changes are one of the most frequent things I do. I've done a range of work from adding circuits to changing plugs. Through my work experience I learned to install whole home generators, run gas lines to the generators, and maintenance. Among the jobs I've done, I have learned to operate excavators and forklifts as needed. When I was moved to sales I was put in a Sales class by Nextstar that is valuable for customer relationships and building value. Although that is what we mostly do, I have done many rewire projects and new construction. As of now I’m in my 4th year of the IEC program and work as a sales technician, doing the work I sell.

• Gained proficiency in using hand tools and power equipment for repairs.
• Assessed electrical systems and components for functionality and safety.
• Assisted in troubleshooting and diagnosing electrical issues
• Supported installation of wiring, circuits, and fixtures in residential settings.
• Collaborated with senior technicians to learn industry best practices and safety protocols.
• Documented service activities and maintained accurate records of repairs performed.
• Participated in training sessions to enhance technical knowledge and skills.
• Observed compliance with safety standards during electrical service procedures.
• Reduced downtime for clients by quickly identifying root causes of electrical malfunctions and implementing effective solutions.
• Optimized workflow by successfully prioritizing multiple projects simultaneously while meeting strict deadlines under pressure.
• Improved client satisfaction by providing expert advice on energy-efficient solutions and proper maintenance techniques.
• Increased client retention by consistently delivering high-quality repair services that exceeded expectations.
• Strengthened relationships with clients through regular follow-up calls to address any concerns or questions regarding completed work.