MATTHEW L FOLTZ
FLORENCE
Summary
Have worked in Automotive field for 25 of past 27 years. Worked as a Technician, Assistant Manager, Manager, Assistant DM, Operations Manager/FBC, Multi Center Manager.. Forte of driving unprofitable sales to profitable by controlling expenses, capitalizing on profit margin and strict team adherence to inspection and sales processes.
Overview
20
20
years of professional experience
Work History
Assistant Service Manager
Haag Ford
03.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
SERVICE MANAGER
MEINEKE CAR CARE
11.2016 - 03.2022
- Trained and mentored technicians to deliver superior service with focus on quality and safety
- Scheduled service appointments and obtained required customer data
- Managed parts inventory and maintained solid selection of parts vendors
- Developed competitive price estimates detailing labor and parts requirements
- Handled escalated customer issues with tact and diplomacy to restore satisfaction
- Drove and monitored KPIs on customer satisfaction, workshop productivity, and team efficiency
- Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
Regional Operations Manager
MEINEKE CAR CARE
08.2015 - 11.2016
- Met operational discipline objectives for quality, KPIs, and budgets year after year
- Supported each location in achieving financial goals by verifying operational activities and full completion of special projects
- Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at varying levels
- Developed expenditure plans and analyzed impacts of different segments on regional profitability with [Timeframe] audits
- Identified and targeted deficiencies through regular audits and corrected root causes
- Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels
Auto Center Manager
SEARS AUTO CENTER
07.2005 - 08.2015
- Met financial and administrative targets, accurately tracking funds and keeping records current
- Trained employees to capitalize on sales and service opportunities with proactive approaches
- Enhanced customer satisfaction by enforcing service-oriented policies
- Maintained attractive, well-organized displays with regular resets
- Kept employees satisfied and working hard through consistent training, mentoring and support
- Achieved revenue targets by coaching employees on promotional strategies
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
Education
BACHELOR OF ARTS - CRIMINAL JUSTICE STUDIES
NORTHERN KENTUCKY UNIVERSITY
HIGHLAND HEIGHTS, KY12.2001
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Team building expertise
- Strong leadership
- Employee relations
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Trustworthy and honest
- Estimating and quoting
- Preventive Maintenance
Timeline
Assistant Service Manager
Haag Ford
03.2022 - Current
SERVICE MANAGER
MEINEKE CAR CARE
11.2016 - 03.2022
Regional Operations Manager
MEINEKE CAR CARE
08.2015 - 11.2016
Auto Center Manager
SEARS AUTO CENTER
07.2005 - 08.2015
BACHELOR OF ARTS - CRIMINAL JUSTICE STUDIES
NORTHERN KENTUCKY UNIVERSITY
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