Matthew Toler
Russell
Summary
Compassionate professional experienced in peer support facilitation and customer engagement. Strong track record in collaborating with healthcare teams to coordinate care plans and advocate for clients, ensuring their needs are met with empathy and precision.
Overview
20
20
years of professional experience
Work History
Peer Support Specialist
Journey 2 Heal
Olive Hill
11.2023 - 11.2025
- Facilitated peer support groups to encourage shared experiences and healing.
- Collaborated with healthcare professionals to coordinate client care plans.
- Maintained accurate documentation of client interactions and progress notes.
Sleep Consultant
Big Sandy Superstore
Lancaster
02.2013 - 01.2022
- Led my store in sales for 9 years straight. Top sales pro in the company for 2 years, and top 10 for 7 more years.
- Hired and trained new sales staff on product knowledge and customer engagement techniques.
- Coordinated promotional events to enhance brand visibility and drive sales growth.
- Assisted customers in selecting products and understanding features.
- Maintained inventory accuracy through regular stock checks and organization.
- Put together and conducted weekly company wide bedding meeting.
Restaurant Manager
Five Guys
Charlotte
11.2005 - 06.2009
- 14 Managed daily restaurant operations and ensured efficient workflow.
- Trained staff on food safety protocols and customer service practices to enhance guest experience.
- Oversaw inventory management and supply ordering to ensure optimal stock levels and reduce waste.
- Developed schedules to optimize staff performance and coverage.
- Hired and trained new employees at each restaurant. Princess Street Partners and I opened 14 Five Guys restaurants in the Charlotte area.
Education
High School Diploma -
Ashland Paul G. Blazer High School
Ashland, KY06-2000
Skills
- Client advocacy
- Peer support
- Care coordination
- Document management
- Mental health awareness
- Customer engagement
- Wonderful people skills
- Deeply empathetic
Timeline
Peer Support Specialist
Journey 2 Heal
11.2023 - 11.2025
Sleep Consultant
Big Sandy Superstore
02.2013 - 01.2022
Restaurant Manager
Five Guys
11.2005 - 06.2009
High School Diploma -
Ashland Paul G. Blazer High School