Matthew Vanover II
Winchester
Summary
Seasoned Machine Operator with 4+ years of experience operating and maintaining various types of manufacturing equipment. Polished in performing equipment inspections and preventative maintenance functions. Safety-conscious individual comfortable working alone or with team members to identify and resolve defects. Effective at keeping areas clean and neat to meet 5S standards. Hardworking General Laborer with dedicated work ethic in manufacturing industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Lifts and carries objects over 50 lbs., reliable and works well in varying conditions. Just received my certification to operate a Stacker (PIT) and been operating one for past 5 months with no incidents.
Overview
9
9
years of professional experience
Work History
CSR
Pearl Interactive Network
10.2024 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- I remained calm and professional in stressful circumstances, and I effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Used proven techniques to de-escalate angry customers during telephone interactions
- Developed strong customer relationships to encourage repeat business
- Set up and activated customer accounts
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance
Set up Operator
Schneider Electric
01.2024 - 09.2024
- Adjust machine feed and speed, change cutting tools, or adjust machine controls when automatic programming is faulty or if machines malfunction.
- Calibrate and adjust equipment to ensure accuracy of production.
- Inspect finished products for quality assurance purposes.
- Perform regular maintenance on machinery such as oiling, cleaning, replacing broken parts.
- Read blueprints and job orders to determine dimensions and tolerances of finished work piece, sequence of operations and setup requirements.
- Troubleshoot problems that arise during operation of machinery.
- Load materials into production equipment according to specified instructions.
- Unload finished products from machinery.
- Clean machines prior to use by removing chips or debris from working areas.
- Ensure safety protocols are followed at all times while operating machinery.
- Set up and operated production machinery according to specific standards and protocols of company.
- Hand-assembled needed parts with bolts and screws.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used hand trucks and forklifts to unload, load and transport items.
- Met or exceeded target for on-time customer shipments.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Monitored production line, watching for pile-ups or jams.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Used daily system logs to document production information, discussing issues with management.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirement
Weld Machine Operator
Ki Usa
02.2023 - 10.2023
- Inspect every part for issues, burrs, discolorations and incomplete welds
- Grind down excess steel to meet specifications
- Meet Quota with each machine
- Paint any scratches
- Monitor and observe machines for any malfunctions
- Log Downtime and Uptime
- Verify area is clean before start and end of shift
- Log any changeovers
Level 3 Machine Operator
Nestle USA
04.2020 - 01.2023
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues
- Lubricated parts and performed minor maintenance to improve machine function
- Documented daily production data and submitted accurate time logs to keep management up to date
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime
- Verified production orders prior to starting set-up
- Prepared machine for production processes by equipping with required tools and parts
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids
- Monitored and observed production line to watch for pile-ups and jams
- Looked through work orders to determine the type and quantity of materials needed for each production batch
- Measured and graded batches of raw materials to feed into production machinery
- Calibrated machines to adhere to quality standards and maintain required productivity levels
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements
CSA
Amazon
11.2019 - 04.2020
- Documented customer correspondence in CRM to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Uphold quality control policies and procedures to increase customer satisfaction
- Addressed inquiries, resolved customer issues and managed customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Recommended and initiated product offerings to meet customer changing needs
- Followed policies and procedures to meet or exceed established performance requirements
- Partnered with internal teams to uncover customer needs and cross-sell opportunities
- Operated multi-line phone system and online messaging system to communicate with customers
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Promoted brand and marketing campaigns to create interest with customers
- Used collateral material and documents to share information about services, products and promotions
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Explained benefits, features and recommendations to maximize client retention
- Improved customer service wait times to mitigate complaints
- Relayed customer feedback to cross-functional teams to improve products and services
- Performed needs analysis and presented options based on findings to help customers make decisions
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Organized client contracts, records and reports to strengthen traceability
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Consulted with customers regarding needs and addressed concerns
CSR
Pearl Interactive Network
11.2016 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- I remained calm and professional in stressful circumstances, and I effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Used proven techniques to de-escalate angry customers during telephone interactions
- Developed strong customer relationships to encourage repeat business
- Set up and activated customer accounts
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance
Education
Asociate And Bachelor - Cyber Security
Full Sail University
Winter Park, FLHigh School Diploma -
Powell County High School
Stanton, KY05-2013
Skills
- Machine and production standards
- Modifications and adjustments
- DOT and Safety Compliance
- Preventative maintenance
- Machinery operations
- Documentation ability
- Assembly procedures
- Equipment operation
- Equipment assembly
- Quality assurance standards
- Membership renewals
- Account management
- Customer Support
- Training and development
- Data Entry
- Business development Understanding
- Office equipment proficiency
- Conflict mediation
- Customer relations
- Inbound and Outbound Calling
- High-energy attitude
- Technologically Savvy
- PIV, PIE, PIT certified on-site (Stacker only)
- Forklift Operation
Timeline
CSR
Pearl Interactive Network
10.2024 - 06.2025
Set up Operator
Schneider Electric
01.2024 - 09.2024
Weld Machine Operator
Ki Usa
02.2023 - 10.2023
Level 3 Machine Operator
Nestle USA
04.2020 - 01.2023
CSA
Amazon
11.2019 - 04.2020
CSR
Pearl Interactive Network
11.2016 - 11.2019
Asociate And Bachelor - Cyber Security
Full Sail University
High School Diploma -
Powell County High School
Similar Profiles
Andrea MccloudAndrea Mccloud
Customer Service Representative 2 at Pearl Interactive NetworkCustomer Service Representative 2 at Pearl Interactive Network
Cordeja JenkinsCordeja Jenkins
Customer Service Advisor at Pearl Interactive NetworkCustomer Service Advisor at Pearl Interactive Network
BRITTANY COLEBRITTANY COLE
Contact Center Supervisor at Pearl Interactive NetworkContact Center Supervisor at Pearl Interactive Network
Sally ChoiSally Choi
Talent Acquisition Sales Recruiter at SunrunTalent Acquisition Sales Recruiter at Sunrun
Wendy TorresWendy Torres
Health Care Hospitality Intern at Valley Health-Winchester Medical CenterHealth Care Hospitality Intern at Valley Health-Winchester Medical Center