Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Warner

Louisville,KY

Summary

Experienced sales team member successful at managing profitable On-Premise routes. Highly organized and proactive in maintaining accounts, servicing customers, and ensuring product satisfaction. Service-oriented and confident when tackling challenging targets. Marketing-conscious individual offering background in sales and service. Engaging and solution-oriented Route Sales Representative maintaining existing business accounts while penetrating new target markets. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Manager

Seasoned Pub and Grill
11.2024 - 02.2025
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Market Development Representative

Sazerac Company
03.2024 - 06.2024
  • Tracked key performance indicators to measure success.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Tracked key metrics and developed spreadsheets and data models.
  • Generated reports to support development and implementation of marketing plans.
  • Collaborated with cross-functional teams to support key accounts through promotions and activations.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

On-Premise Sales Representative

Standard Sales Company
02.2018 - 03.2024
  • Delivered top customer satisfaction, reviewed feedback closely, and addressed needs and requests of account holders while utilizing consumer trends to educate customers, resolve issues, and maximize sales
  • Displayed products properly at customer sites according to company specifications and policies
  • Handled customer concerns and issues effectively by remaining flexible and promptly acting to find the best solution possible
  • Stayed in open communication with existing customers to offer immediate access to new products
  • Identified customers' needs and used product knowledge to provide information on appropriate products in an effort to promote cross-selling, improve profitability, and growth
  • Maintained and developed mutually positive relationships with customers through trust, kindness, and understanding their individual key needs and requirements
  • Serviced as many as 30 customers per day across St
  • Matthews, Prospect, and other areas
  • Planned and executed programs in accounts to increase volume and reach KPI goals
  • Worked with direct supervisor, brand representatives, and key account personnel to plan events focused on growing brand recognition and sales
  • Collaborated with other Sales Representatives, Delivery Drivers, and Management to ensure customer happiness, support sales, and drive execution
  • Used a variety of different sales pitch techniques to properly engage with customers in a relatable manner

Merchandiser

Standard Sales Company
03.2017 - 02.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Inspected merchandise for quality and arranged proper display location on floor
  • Monitored inventory levels and kept adequate stock in product displays on sales floor
  • Updated pricing and signage to complete product displays and educate customers
  • Assembled quarter and full-size point of purchase promotional displays
  • Worked with managers to ensure proper product placement while building displays and executing shelf resets

Parts Delivery Driver

Pep Boys
02.2016 - 02.2017
  • Safely and punctually delivered auto parts to local automobile stores from large distributor
  • Maintained records of pickups and deliveries and obtained necessary signatures and receipts
  • Pulled parts off store shelves to fill customer orders
  • Checked parts computer for stock items and initiated special orders

Freight Handler

UPS Freight
07.2014 - 11.2015
  • Unloaded multiple containers and pallets of large bulk items each night
  • Operated equipment while observing standard safety procedures

Education

High School Diploma -

Pleasure Ridge Park High School
Louisville, KY
06.2014

Skills

  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Customer Relationship Management
  • Conflict resolution
  • Product Knowledge
  • Critical Thinking
  • Territory Management
  • Computer Proficiency
  • Active Listening
  • Sales Pitch Development
  • Marketing

Accomplishments

  • Grew account portfolio by 5% within the first month of Standard Sales acquiring Prime, Alani, and Ghost by seeking out new opportunities at gyms, hotels, and even barber shops.
  • Grew positive relationships with buyers in heavy hitting accounts to help expand product selection and sales volume. Ex: Stefanie at Joe's Older Than Dirt, Jarrod at The Fox Den, Jason at The Lyndon Station Bar, and Christian at Selena's Willow Lake Tavern.
  • Executed proper Point of Sale marketing in both high and low volume accounts to grow their clientele and business.
  • Consistently received monthly bonuses given for exceeding sales numbers compared to the year prior. Achieved positive numbers in both low and high volume accounts in 2023 versus 2022, while growing brands such as Busch Light and Michelob Ultra in those accounts. Joe's Older than Dirt +6.9%, Saint's Pizza and Pub +7.2%, Ten Pin Strike and Spare +15.6%, Chef's Cut Pizzeria +4.3%.
  • Achieved set amounts of targeted product placements by finding the correct accounts, working with buyers, as well as explaining how certain products would be beneficial for profits and growth.
  • Gained an average of 1.7 tap handles throughout 2023 in accounts where competition was dominant by showing buyers the sales numbers and how certain products were either selling better in the area or in a different package than their current draft offerings.

Timeline

Manager

Seasoned Pub and Grill
11.2024 - 02.2025

Market Development Representative

Sazerac Company
03.2024 - 06.2024

On-Premise Sales Representative

Standard Sales Company
02.2018 - 03.2024

Merchandiser

Standard Sales Company
03.2017 - 02.2018

Parts Delivery Driver

Pep Boys
02.2016 - 02.2017

Freight Handler

UPS Freight
07.2014 - 11.2015

High School Diploma -

Pleasure Ridge Park High School
Matthew Warner