Overview

Summary

Work History

Education

Websites

Certification

Personal Information

Languages

Contact Numbers

Skills

Portfolio

Timeline

MATTIA MACERATESI

RESORT GENERAL MANAGER

Little Cayman,Cayman Islands

Overview

years of professional experience

Summary

Hospitality Professional , with over 17 years experience , developed working in 8 Countries , with international standards , leading multicultural staff members. Deep knowledge of the Operations, problem-solving approach and great communication skills. Extremely organized and reliable , loves to be on the field and lead by example. Guest oriented , delivers maximum results through customer satisfaction and loyalty.

Work History

ASSISTANT RESORT MANAGER

Little Cayman Beach Resort

12.2024 - Current

Second in charge in a Dive Resort in Little Cayman, composed by 40 rooms, bar, restaurant, swimming pool, watersports center, diving center, spa.
The Resort has 55 staff members and works mostly with American guests.
My tasks include the management of the F&B department, Front Office, Housekeeping, and Public Areas.

GENERAL MANAGER

Pongwe Bay Resort

05.2023 - 12.2024

Managing a 4* Resort in Zanzibar, on the process to become 5*
In charge of the opening of a new over-water outlet with restaurant, bar and lounge.
The Resort is composed by 26 villas, spa, fitness center, swimming pool, 2 restaurants, 2 bars, watersports center and sun deck.
The task includes staff management, supplies, creations of menus, costs control, construction and maintenances, relations and deals management with TO.

GENERAL MANAGER

CAY beach Resort & Spa

02.2022 - 05.2023

Managing the pre-opening of a 5* Luxury beach Resort in Jeddah, Saudi Arabia.
The Resort is composed by 49 exclusive villas, spa, fitness center, swimming pool, restaurant, bar, watersport center and private beach.
The task includes the staffing process, planning the operations, contracting with suppliers, pricing, creations of menus and designing the services offered

RESORT MANAGER

Dhiggiri Resort - NAKAI GROUP

01.2020 - 11.2021

I have managed the whole operations of a Private Island Resort, reporting to the Group Operational Manager and the Owners.
The Resort is a well known 4
Superior composed of 64 accommodations between overwater villas, suites and beach bungalows, with 2 restaurants, bar, gym, diving center, watersports, spa, boutiques.
I led 15 heads of departments and in average 110 staff members.
During 2 years I planned and supervised 6 months of full renovations (rooms, jetty, kitchen, restaurant), I led the reopening, I managed the Property while being a Governmental quarantine center, I planned and made an implementation project of the green areas, I organized and obtained the HACCP certification and renewed the Operational License, I prepared and shared with the Owners reports on costs, consumptions, sales of the departments, F&B menus and action plans

ASSISTANT GENERAL MANAGER

Resort Baia del Sole - MH GROUP

Tropea

04.2019 - 11.2019

I have managed the whole operations of a beach Resort in the South of Italy, reporting directly to the Owner.
The Resort is a well known 4
Composed of 110 accommodations between standard rooms, family rooms, suites and beach bungalows, with restaurant, bar, gym, theater, swimming pool, watersports, boutique.
I led 10 heads of departments and in average 80 staff members.
I organized and led the reopening and managed for the whole operational season, taking care of the costs and revenues of the departments, the resolution of the problems, the planning of the events and activities, the management of the staff, the maintenance of the facilities.
The Resort had the best year ever about revenue, after a repricing strategy and we managed to keep a high satisfaction through the guests despite all, offering higher quality services, organizing extra activities and taking care of the communication

FRONT OFFICE MANAGER

Noomadi Resorts

04.2018 - 03.2019

I have managed the Front Office department in a 4* Resort in the Maldives, composed of 65 accommodations, Restaurant, Bar, Gym, Swimming pool, Diving Center, Watersport, Spa, Boutique.
I have been in charge of the relationship with the guests, the resolution of the problems, the prevention of the complaints, the organization of the activities, the supervision of the transfers from and to the Resort.
Through communication, marketing and promotions I have achieved to increase 100% the sales of the department, the room upgrades and the meal plans upgrade, still maintaining maximum level of guest satisfaction

GUEST RELATIONS MANAGER

Avatar Hotel

Da Nang

03.2017 - 03.2018

I have managed the Guest Relations in a 4* Hotel In Da Nang, Vietnam.
The Hotel was 19 floors tall, offering around 100 guest rooms.
Between the facilities there were a main restaurant, 2 bars, a top floor lounge, a gym and a spa.
The hotel was employing around 110 staff members, all locals.
As guest relations manager I was in charge of the interactions with guests, preparing the guest satisfaction report for the GM, supervising the operations of the Front desk, preventing complaints and fixing issues, handling all reviews from OTA.
Da Nang, Vietnam

RESTAURANT MANAGER

Mondo Mio Restaurant

Singapore

02.2016 - 02.2017

I managed an Italian Restaurant, 120 seats, in Robertson Quay, Singapore, handling 15 staff members.
I was making the menu and calculating the food cost together with the Executive Chef.
I was taking wine orders, handling and preventing guest complaints, planning activities and events, controlling expenses and profits

FITNESS COORDINATOR

Steiner Transocean

03.2015 - 02.2016

Head of the Department

Various Companies

10.2008 - 12.2014

Education

Bachelor Degree - Hospitality Management

Università politecnica delle Marche

01.2009

Websites

https://www.linkedin.com/in/mattia-maceratesi

Certification

Language certification 'Preliminary English test (B1 level)' and IT certifications ECDL
Csen Fitness Instructor level/1 and Personal Trainer Level/3
Business school Steiner Academy/London
STCW-95 Sea Survival / Firefighting and prevention, Personal survival techniques, Elementary First Aid, Personal safety and social responsibilities.

Personal Information

Age: 39
Nationality: Italian
Driving License: A2 and B

Languages

English

Advanced (C1)

Italian

Bilingual or Proficient (C2)

Spanish

Upper intermediate (B2)

Contact Numbers

+39 3204925437 whatsapp

+1 345 9267424

m.maceratesi@libero.it

Skills

Property maintenance
Problem-solving
Food and beverage operations
Project management
Staff management
Staff training and development

Verbal and written communication
P&L management
Client relations
Exceptional interpersonal communication
Recruitment
Operations oversight

Portfolio

Dhiggiri Resort

Little Cayman Beach Resort

Pongwe Bay Resort

Cay Beach Resort