Mattie Billions
Olive Hill
Summary
Motivated professional with strong organizational skills and a commitment to compliance. Experienced in supervising operations, managing customer relationships, and ensuring safety within diverse environments. Ready to leverage skills in a dynamic role that prioritizes team success and exceptional service.
Overview
10
10
years of professional experience
Work History
Deputy Jailer
Boyd County Detention Center
Catlettsburg
10.2025 - Current
- Supervised daily operations within the detention facility.
- Monitored inmate behavior to ensure compliance with facility rules, promoting a safe environment.
- Enforced all rules of the jail facility, ensuring that inmates followed these regulations.
- Conducted regular cell inspections for contraband items or dangerous materials.
- Conducted safety inspections of living areas and common spaces to identify hazards and uphold safety standards.
- Responded promptly to emergencies, following established protocols.
- Collaborated with law enforcement agencies during inmate transport.
- Trained new staff on security procedures and best practices.
- Documented incidents and maintained accurate inmate records to support operational integrity and accountability.
Internet Sales Representative
Pure Country Automotive
Grayson
08.2024 - 10.2025
- Engaged customers through online platforms, driving vehicle sales and enhancing customer experience.
- Provided product knowledge and support for customer inquiries and concerns.
- Managed inventory updates on the website for accurate product listings.
- Coordinated with sales team to streamline online ordering processes, improving order accuracy and fulfillment speed.
- Utilized CRM software to track customer interactions and follow-ups.
- Assisted in training new staff on online sales techniques and tools.
- Developed and maintained relationships with customers to ensure repeat business.
- Responded promptly to inquiries from current and potential customers regarding products and services offered.
- Monitored daily website analytics to evaluate performance metrics, identifying trends to inform marketing strategies.
- Followed up on leads generated from various marketing campaigns and events.
- Maintained accurate records of all sales activities including forecasting, pipeline management reports.
- Maintained accurate records of all sales activities including forecasting, pipeline management reports.
Service Advisor
Glockner Chrysler Dodge Jeep Ram
12.2021 - 08.2023
- Maintained extensive knowledge of Chrysler products and vehicles to assist customers effectively.
- Applied mechanical skills to resolve customer vehicle repair issues and provide effective troubleshooting support.
- Managed customer interactions, ensuring satisfaction and de-escalating conflicts with unhappy clients to maintain positive relationships.
- Collected necessary signatures from customers to authorize vehicle repairs and verified their personal information.
- Assessed insurance and extended warranty claims to verify vehicle repairs and ensure accurate billing for customers.
- Accessed and created Excel spreadsheets to enhance organizational efficiency within the company.
Patient Access Clerk
Kings Daughters Medical Center
Ashland
01.2020 - 12.2021
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Obtained signatures for privacy laws and consent for treatment, ensuring compliance and patient understanding.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service, contributing to efficient revenue cycle management.
- Coordinated patient appointments by scheduling and confirming dates and times.
- Facilitated communication among patients, medical staff, administrative staff, and regulatory agencies to streamline processes and enhance patient experience.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Used [Software] to document calls and schedule appointments.
- Ashland, Kentucky
Business Development Representative
Hubert Vester Auto Group
Wilson
10.2018 - 01.2020
- Identified business development opportunities and executed strategies that enhanced client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Effectively built relationships with both established and potential customers.
- Cultivated empathetic client relationships, earning a reputation for consistently exceeding corporate goals.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Analyzed weekly sales reports and developed corrective action plans to streamline sales operations.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Wilson, NC
Business Development Representative
Paul Miller Auto Group
Lexington
06.2018 - 10.2018
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Created and enhanced business pipeline utilizing cold and warm outreach techniques.
- Developed clientele through strategic networking, generating targeted lists of prospective clients.
- Built strong relationships with established and potential customers, enhancing customer engagement.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Lexington, KY
Store Manager
Polished Interiors
Lexington
04.2018 - 09.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer issues by investigating concerns, answering questions, and building rapport to enhance customer satisfaction.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits to ensure operational efficiency.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and conducted physical inventory counts to reduce loss and improve stock accuracy.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Lexington, KY
Business Development Representative
Bill Cole Auto Mall
Ashland
02.2016 - 04.2018
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Built relationships with established and potential customers to enhance client engagement.
- Cultivated relationships with potential clients and ensured follow-through on service needs.
- Managed needs of over [Number] customers per hour, ensuring high levels of service satisfaction.
- Conferred with advertising managers to develop and implement marketing plans.
- Ashland, KY
Education
High School Diploma -
Raceland-Worthington High School
Raceland, KY05-2014
Some College - No Degree
Eastern Kentucky University
Richmond, KYSome College - No Degree
Shawnee State University
Portsmouth, OHSkills
- Law enforcement procedures
- Regulatory compliance
- Incident documentation
- Recording histories
- Planning
- Attention to detail
- Problem solving
- Critical thinking
- Time management abilities
- Customer service
- Effective communication
- Verbal communication
- Active listening
- Relationship management
- Organization
- Relationship building
Timeline
Deputy Jailer
Boyd County Detention Center
10.2025 - Current
Internet Sales Representative
Pure Country Automotive
08.2024 - 10.2025
Service Advisor
Glockner Chrysler Dodge Jeep Ram
12.2021 - 08.2023
Patient Access Clerk
Kings Daughters Medical Center
01.2020 - 12.2021
Business Development Representative
Hubert Vester Auto Group
10.2018 - 01.2020
Business Development Representative
Paul Miller Auto Group
06.2018 - 10.2018
Store Manager
Polished Interiors
04.2018 - 09.2018
Business Development Representative
Bill Cole Auto Mall
02.2016 - 04.2018
High School Diploma -
Raceland-Worthington High School
Some College - No Degree
Eastern Kentucky University
Some College - No Degree
Shawnee State University