Maureen Auchter
Erlanger
Summary
Dedicated front desk receptionist with expertise in office administration and problem-solving. Known for attention to detail and ability to maintain confidentiality, enhancing operational efficiency and patient interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Kidney Hypertension Center
Edgewood
03.2017 - 11.2021
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls, directing inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with healthcare regulations.
- Processed patient check-ins and verified insurance to ensure smooth patient flow.
- Coordinated communication between medical staff and patients effectively.
- Filed and organized patient records for easy access and retrieval.
- Assisted in maintaining a clean and welcoming reception area.
- Took messages for callers and ensured timely distribution to the intended recipients.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints promptly, ensuring adherence to established protocols for satisfaction.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions with accuracy, balancing register at end of each shift to maintain financial integrity.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Processed sensitive information while maintaining strict confidentiality standards.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Updated and maintained office policies and procedures.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
Education
Associate of Science - Medical Technology Assisting
National College of Business
Florence, KY05-2000
Skills
- appointment scheduling
- insurance verification
- electronic health records
- patient check-in procedures
- scheduling appointments
- call routing
- multi-line phone systems
- financial transactions
- data entry
- filing and sorting
- mail handling
- customer service
- patient communication
- guest relations
- attention to detail
- time management
- multitasking
- problem solving
- coordination skills
- complaint resolution
- email communication
- HIPAA compliance
- medical terminology
- team collaboration
- professional demeanor
- prioritizing stat orders
- vital signs and examinations
- clerical support
- confidentiality maintenance
- Team collaboration
- Prioritizing stat orders
- Vital signs and examinations
- Medical terminology in [English]
- Electronic medical records
- HIPAA compliance
Timeline
Front Desk Receptionist
Kidney Hypertension Center
03.2017 - 11.2021
Associate of Science - Medical Technology Assisting
National College of Business