MAUREEN BRUCE
Shepherdsville
Summary
Sales Agent with extensive knowledge of effective sales strategies and customer relationship management. Demonstrated ability to identify leads, negotiate successfully, and close sales efficiently. Exceptional communication and problem-solving skills have led to significant business growth. Enhanced previous workplaces by establishing enduring client relationships through personalized service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DMS Sales Agent
Humana
Louisville
04.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Conducted thorough needs assessments to identify the most suitable Medicare plan options for individual clients.
- Maintained accurate records of all sales activities, including client interactions, proposals submitted, and closed deals
- Conducted competitive analysis to identify unique selling points and differentiate Medicare plans from competitors
- Managed a pipeline of prospects, ensuring timely follow-up and consistent communication throughout the sales process
- Consistently achieved high customer satisfaction scores through effective relationship building and personalized service
- Increased cross-selling opportunities by identifying additional insurance needs during Medicare consultations
Branch Manager
Parsons Insurance Service
Shepherdsville
10.2013 - 11.2023
- Developed and maintained strong relationships with key clients, resulting in repeat business and customer loyalty
- Analyzed market trends and competitor activities to identify new business opportunities, and stay ahead of the competition.
- Resolved escalated customer complaints or issues promptly, ensuring high levels of customer satisfaction.
- Implemented a CRM system to track leads, manage customer interactions, and improve the overall efficiency of the sales process.
- Monitored financial performance, reviewing reports to identify trends and areas for improvement.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Sales Agent
Kentucky Farm Bureau Mutual Insurance
Louisville
11.2022 - 04.2023
- Utilized social media platforms to identify and engage with potential leads, resulting in increased brand awareness and lead generation
- Nurtured long-term relationships with clients through regular check-ins and personalized follow-up communication
- Maintained accurate records of all sales activities, including calls, meetings, and follow-up tasks
- Utilized consultative selling techniques to understand client needs, and recommend appropriate solutions.
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions impacting sales performance
- Created customized solutions tailored to meet individual client needs
- Collaborated with underwriters to ensure accurate risk assessment for clients.
- Utilized CRM systems for tracking client interactions and managing sales activities.
- Resolved customer complaints promptly and effectively.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Created presentations and proposals for prospective clients.
Education
Master of Business Administration - Business Management
Sullivan University
Louisville, KY08.2008
Bachelor of Science - Business Management
Spalding University
Louisville, KY07.2004
Skills
- Marketing
- Relationship management
- Microsoft Office
- Inside sales
- Outside sales
- Sales
- Customer service
- Account management
- Negotiation
- Sales management
- Communication skills
- Organizational skills
- Time management
- High-end sales
- Customer relationship management
- Consultative selling
- Needs assessment
- CRM software
- Competitive analysis
- Market analysis
- Sales pipeline management
- Brand awareness
- Data accuracy
- Relationship building
- Effective communication
- Problem solving
- Conflict resolution
- Goal setting
- Resilience under pressure
- Networking
- CRM software usage
- Trade show representation
- Adaptability to change
- Social media marketing
- Industry expertise
- Proposal development
- Customer assistance
- Client relations
- Building rapport
- Upselling strategies
- Account development
- Client analysis
- Contract preparation
- Sales software proficiency
- Cross-selling techniques
- Key relationship management
- Network development
- Client engagement
- Sales development
- Sales territory analysis
- Competitor research
- Customer experience enhancement
Certification
- Life Insurance License
- Health Insurance License
- Property & Casualty License
Accomplishments
Star Award
Timeline
DMS Sales Agent
Humana
04.2023 - Current
Sales Agent
Kentucky Farm Bureau Mutual Insurance
11.2022 - 04.2023
Branch Manager
Parsons Insurance Service
10.2013 - 11.2023
Master of Business Administration - Business Management
Sullivan University
Bachelor of Science - Business Management
Spalding University