Mauricia Sherwood
Frankfort
Summary
Billing Specialist with expertise in payment processing and billing reconciliation. Demonstrated ability to maintain customer accounts and enhance satisfaction through effective problem-solving. Proven track record in implementing process improvements that streamline operations.
Overview
20
20
years of professional experience
Work History
Billing Specialist (Virtual)
Corpay
Frankfort
05.2024 - Current
- Resolved discrepancies between customer remittances and invoices to ensure accurate billing.
- Investigated billing errors and processed refunds as needed for customer satisfaction.
- Collaborated with team members to identify and implement process improvements.
- Answered customer inquiries regarding billing, payments, and account status efficiently.
- Provided administrative support for timely processing of payments and maintaining records.
- Updated billing database regularly to ensure accurate customer information.
- Monitored accounts receivable to expedite payments and pursue collections on overdue invoices.
- Performed additional duties as assigned by management team.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Maintained accurate records of collections, adjustments and denials in the system.
- Answered customer inquiries regarding billings, payments, account status.
- Process customer invoices using billing software and maintain accurate records.
- Resolve billing discrepancies through effective communication with clients and team members.
- Collaborate with internal departments to streamline billing procedures and enhance efficiency.
- Train new staff on billing systems and company protocols to ensure compliance.
Taxpayer Specialist II
Kentucky Department of Revenue
07.2021 - 03.2023
- Resolved account issues for taxpayers and CPAs through effective communication.
- Executed special projects to enhance departmental functions as directed by management.
- Analyzed tax returns to ensure accurate account identification and resolution.
- Conducted training programs for new hires and current staff members.
- Streamlined merging of duplicate CBI numbers during HCSR cleanup efforts.
- Authored compliance letters for specific upcoming projects with precision.
- Investigated compliance lists to ensure regulatory adherence in service industries.
- Reviewed registration applications to confirm compliance with state requirements.
Taxpayer Specialist I
Kentucky Department of Revenue
04.2019 - 06.2021
- Managed taxpayer correspondence regarding inquiries and disputes with high efficiency.
- Reviewed compliance cases to assess necessity of tax accounts.
- Executed skip trace efforts to identify business activities and responsible parties.
- Processed JV payments within 24 hours to resolve account discrepancies.
- Participated in training sessions and compliance initiatives for continuous operational improvement.
- Maintained accurate purchasing documents and databases for record-keeping.
- Secured FTI information consistently across all operational tasks.
- Represented Department of Revenue at State Fair, promoting public awareness.
Revenue Program Officer
Kentucky Department of Revenue
08.2009 - 03.2019
- Assisted taxpayers with diverse issues via phone and in-person interactions.
- Reviewed tax returns from Processing Department, locating necessary tax accounts.
- Processed and merged duplicate CBI numbers for HCSR cleanup initiatives.
- Created compliance letters for upcoming projects based on research findings.
- Analyzed compliance cases to determine necessity of tax accounts.
- Maintained monthly reports for accurate tracking and documentation.
- Facilitated public outreach programs to educate citizens on tax obligations.
- Collaborated with departments to enhance interagency revenue initiatives.
Administrative Specialist II
Kentucky Department of Revenue
04.2009 - 07.2009
- Audited and updated taxpayer personal information to ensure accuracy and compliance.
- Processed Kentucky tax registration applications through data entry.
- Researched databases to verify accuracy of submitted personal information.
- Created and maintained mail/application log for efficient tracking.
- Generated purchase orders for office supplies, ensuring cost-effectiveness.
- Flagged accounts with appropriate program codes to comply with state regulations.
- Managed scheduling and coordination of departmental meetings and events.
- Implemented filing systems that enhanced document retrieval efficiency.
Administrative Specialist I
Kentucky Department of Revenue
02.2007 - 03.2009
- Assigned tax account numbers.
- Data entered Kentucky tax registration applications.
- Researched businesses on various databases.
- Provided technical assistance to management and staff for purchasing supplies.
- Created and closed cases in Federal/Regular Discovery systems.
- Managed and updated tax account information.
- Maintained inventory of all office supplies.
- Created and sent compliance letters to taxpayers.
- Audited and flagged accounts with appropriate program codes to adhere to state regulations.
- Created purchase orders for office supplies and compared the best prices for budgeting.
Office Support Assistant I
Kentucky Department of Revenue
07.2005 - 02.2007
- Supported data entry tasks using state revenue management systems successfully.
- Collaborated with team members to streamline office procedures, increasing productivity.
- Provided customer service support to taxpayers, addressing inquiries and forms.
- Organized and maintained office files, ensuring easy access to documents.
- Handled confidential information professionally, safeguarding sensitive data.
- Researched information for management team and external clients as requested.
- Composed routine correspondence including letters and emails for staff members.
- Reviewed and approved vendor invoices, maintaining accurate financial records.
Education
High School Diploma -
Charlestown, IN
Charlestown, IN01.1994
Some College (No Degree) - Criminal Justice
Kentucky State University
Frankfort, KYFrankfort, KY
Skills
- Deadline management
- Payment processing and billing reconciliation
- Advanced analysis and problem solving
- Customer account maintenance
- Accounts receivable monitoring and expertise
- Regulatory adherence and compliance
- Customer relationship management
- Data analysis and research
- Process improvement strategies
- Effective communication skills
- Team collaboration and interpersonal skills
- Invoicing proficiency and management
- Record preparation and organization
- Monthly billing cycle management
- Conflict resolution and relationship building
- Collection practices and payment posting
- Billing systems software proficiency
Accomplishments
Being the main biller for Sun Country Airline and getting direct recognition from the airline for keeping and maintaining 30-45 day billing window.
Account management sending kudos for the airline being in the best billing status since taking over billing.
References
References available upon request.
Timeline
Billing Specialist (Virtual)
Corpay
05.2024 - Current
Taxpayer Specialist II
Kentucky Department of Revenue
07.2021 - 03.2023
Taxpayer Specialist I
Kentucky Department of Revenue
04.2019 - 06.2021
Revenue Program Officer
Kentucky Department of Revenue
08.2009 - 03.2019
Administrative Specialist II
Kentucky Department of Revenue
04.2009 - 07.2009
Administrative Specialist I
Kentucky Department of Revenue
02.2007 - 03.2009
Office Support Assistant I
Kentucky Department of Revenue
07.2005 - 02.2007
High School Diploma -
Charlestown, IN
Some College (No Degree) - Criminal Justice
Kentucky State University