Maxwell Stepney
Louisville
Summary
Motivated professional with a strong background in business administration. Manages daily operations while enhancing team performance through effective training and communication. Committed to delivering high-quality customer service and problem-solving to drive business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Team Leader
Jersey Mike's Subs (AJ Subs)
New Albany, IN
02.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Facilitated communication between team members to enhance collaboration and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Bachelor of Science - Buisness Administration
University of Louisville
Louisville, KY05-2029
Skills
- Customer service focus
- Team motivation
- Training and coaching
- Problem-solving
- Strong verbal and written communication
- Team leadership
- Flexible schedule
- Conflict resolution
- Complaint resolution
Certification
- Certified in Powerpoint, Microsoft - 2024
- Certified in Word, Microsoft - 2025
- Certified in Excel, Microsoft - 2024
- Certified in Photoshop, Adobe - 2025
- Certified in Illustrator, Adobe - 2025
Timeline
Shift Team Leader
Jersey Mike's Subs (AJ Subs)
02.2024 - Current
Bachelor of Science - Buisness Administration
University of Louisville