Maysen Wilson
Richmond
Summary
Developed strong leadership and communication skills in dynamic and interactive environment. Skilled in managing diverse groups and creating engaging activities to promote teamwork and personal growth. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
1
1
year of professional experience
Work History
Summer Camp Counselor
St. Mark Catholic School
05.2023 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
Call Center Representative
Marshall Lifestyle Medicine
09.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Nursing
Eastern Kentucky University
Richmond, KY05.2028
High School Diploma -
Madison Central High School
Richmond, KY05.2024
Skills
- Problem-solving
- Patience and empathy
- Compassionate communication
- Attention to detail
- Role modeling
- Relationship building
- Creativity and innovation
- Decision-making
- Active listening
- Child Development Understanding
- Safety guidelines
- Written and oral communication
Timeline
Call Center Representative
Marshall Lifestyle Medicine
09.2023 - 05.2024
Summer Camp Counselor
St. Mark Catholic School
05.2023 - 08.2024
Bachelor of Science - Nursing
Eastern Kentucky University
High School Diploma -
Madison Central High School
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