McKauley Angus
Louisville
Summary
Experienced Catering Manager with proven event planning proficiency, driving client satisfaction and operational efficiency across diverse events.
Dynamic Special Events Manager skilled in staff leadership and customer service. Expertise in coordinating high-profile events and enhancing client experiences through creative problem-solving and meticulous attention to detail.
Detail-oriented professional with a strong background in catering operations. Known for implementing quality control measures and optimizing resource allocation to deliver exceptional event experiences and maintain high standards of service.
Knowledgeable Club House Manager with wealth of experience in overseeing catering operations and ensuring high-quality service delivery. Proven success in managing large-scale events, streamlining processes, and enhancing customer satisfaction. Demonstrated leadership and organizational skills in coordinating teams and executing events smoothly.
Overview
8
8
years of professional experience
Work History
Catering Manager
Levy Restaurants
Churchill Downs
02.2018 - Current
- Managed catering operations for diverse events, ensuring seamless execution and client satisfaction.
- Coordinated menu development, aligning offerings with client preferences and dietary requirements.
- Oversaw inventory management, optimizing supply levels and reducing waste across events.
- Trained and mentored staff on service standards and operational procedures, enhancing team performance.
- Implemented quality control measures, maintaining consistency in food presentation and service delivery.
- Analyzed client feedback to refine catering services, driving improvements in customer experience and retention.
- Led planning and execution of high-profile events, ensuring alignment with organizational goals.
- Developed comprehensive event timelines and budgets, optimizing resource allocation and reducing costs.
- Coordinated logistics for multi-day conferences, improving attendee experience through streamlined operations.
- Trained and mentored junior staff on event management best practices and operational efficiency.
- Developed and implemented strategic initiatives to streamline workflow efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Streamlined daily operations to enhance customer service and efficiency.
Special Events Manager
Levy Restaurants
Churchill Downs
02.2018 - Current
Education
High School Diploma -
Pleasure Ridge Park
Louisville, KY2016
Skills
- Event planning proficiency
- Staff leadership
- Food safety
- File management
- Sanitation standards
- Staff supervision
- Staff scheduling
- Food presentation
- Weddings background
- Table setting
- On-site execution
- Guest management
- Brand awareness
- Post-event analysis
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Creativity and adaptability
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Timeline
Catering Manager
Levy Restaurants
02.2018 - Current
Special Events Manager
Levy Restaurants
02.2018 - Current
High School Diploma -
Pleasure Ridge Park