Meagan Botelho
Louisville
Summary
Versatile and results-driven professional with a proven track record at Murphy & Associates, PLC, enhancing team productivity and customer satisfaction. Expert in document management and relationship building, I significantly improved operational workflows and fostered collaborative environments. My skills in data entry and customer service have consistently contributed to achieving and surpassing business goals.
Overview
8
8
years of professional experience
Work History
Treatment Status Coordinator
Murphy & Associates, PLC
07.2023 - 01.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Office Representative
Associates in Behavioral Health
02.2023 - 07.2023
- Streamlined office processes for improved workflow and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
- Collaborated with team members on projects, contributing to successful outcomes.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
Warehouse Employee
ORR Safety
07.2022 - 02.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Team Lead
Hercules Sealing Products
08.2020 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Customer Service Representative
Spectrum
03.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY06-2014
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Document management
- Recordkeeping
Timeline
Treatment Status Coordinator
Murphy & Associates, PLC
07.2023 - 01.2025
Office Representative
Associates in Behavioral Health
02.2023 - 07.2023
Warehouse Employee
ORR Safety
07.2022 - 02.2023
Team Lead
Hercules Sealing Products
08.2020 - 10.2021
Customer Service Representative
Spectrum
03.2017 - 07.2020
High School Diploma -
North Bullitt High School
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