Megan Brown
North Side,Cayman Islands
Summary
Experienced Insurance Collector with 15+ years in insurance, collections, and patient care. Skilled in managing claims, resolving billing issues, and reconciling payments. Strong customer service, attention to detail, and proficiency in MS Office. Proven ability to meet performance targets in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Health Information Management Officer
Health Services Authority
02.2023 - Current
- Ensure the accuracy, integrity, and security of patient health information.
- Process incoming medical records requests.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Review patient charts for accuracy and completeness.
- Identify discrepancies between physical documentation and electronic health records.
- Retrieved patient medical records in response to requests from authorized personnel.
Clinical Administrator/Office Manager
Aspire Therapeutic Services
08.2020 - 02.2023
- Verified insurance benefits.
- Verified accuracy of information on existing accounts, updated records as needed.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
- Developed strategies for improving collection rates while minimizing bad debt write-offs.
- Monitored accounts receivable reports on a weekly basis to ensure timely payments from insurers.
- Developed and maintained effective billing processes for medical office.
- Created monthly financial reports summarizing revenue cycle performance metrics such as denials, payment lag time.
Patient Care Coordinator
Harmonic Health Group
01.2010 - 05.2020
- Welcomed office visitors and alerted staff to scheduled appointments.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Verified customer information on each invoice prior to sending out bills.
- Tracked revenue cycle performance metrics such as days sales outstanding and average collection period.
- Identified trends in denied claims to improve adjudication processes.
- Evaluated insurance claims to ensure accuracy and completeness of documents.
- Applied knowledge of coding systems such as ICD-10, CPT, and HCPCS to accurately process claims.
- Interpreted medical records to identify diagnosis codes for claim submissions.
- Verified insurance coverage and eligibility for services provided.
Certified Nursing Assistant
Cayman Islands Health Services Authority
Grand Cayman , Cayman Islands
11.2007 - 07.2009
- Answered call lights and supported patient comfort and safety.
- Measured and recorded vital signs including temperature, pulse rate and blood pressure.
- Transported patients between units or rooms within the facility using proper safety techniques.
- Documented activities in medical records according to established procedures.
Education
Bachelor's Degree - Healthcare Management
Ashworth International College - Online
04-2024
Medical Billing And Coding
Penn Foster
01-2013
Certified Nursing Assistant Diploma -
Cayman Islands Health Services Authority - Grand Cayman
11-2007
High School Diploma -
John Gray High School - Grand Cayman
06-2007
Skills
- Patient Billing
- Insurance Verification
- Collections Management
- Billing and Collection Procedures
- Records Management
- Claims review
- ICD-10 Coding
- Medical Terminology
- CPT Coding
- Understanding of Explanation of Benefits (EOBs)
References
Available upon request
Timeline
Health Information Management Officer
Health Services Authority
02.2023 - Current
Clinical Administrator/Office Manager
Aspire Therapeutic Services
08.2020 - 02.2023
Patient Care Coordinator
Harmonic Health Group
01.2010 - 05.2020
Certified Nursing Assistant
Cayman Islands Health Services Authority
11.2007 - 07.2009
Bachelor's Degree - Healthcare Management
Ashworth International College - Online
Medical Billing And Coding
Penn Foster
Certified Nursing Assistant Diploma -
Cayman Islands Health Services Authority - Grand Cayman
High School Diploma -
John Gray High School - Grand Cayman
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