MEGAN BRYANT
Scottsville
Summary
Results-driven transportation management professional with 14 years of experience in logistics operations, production management, organizational development, and team building across diverse industries. Highly skilled in planning, coordinating, and executing successful production strategies. Proven track record of enhancing operational stability, efficiency, and profitability. Collaborative approach with senior stakeholders to effectively prioritize activities, translate business requirements into solutions, and achieve defined objectives. Known for being organized and motivated, eager to apply time management and organizational skills in various environments. Seeking senior-level opportunities to further expand skill set while driving company growth. Flexible and hardworking individual ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
06.2024 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
Transportation Manager
Dollar General
05.2022 - 10.2023
- Managed a team of drivers, dispatchers and other personnel involved in the transport process
- Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Conducted training on safety procedures and regulations for transportation staff members
- Built and maintained relationships with core transportation partners and brokers to provide on-time service
- Resolved customer complaints regarding late deliveries or damaged goods promptly and professionally
- Maintained accurate records of shipments including pick up and delivery times, freight charges, driver hours worked
- Monitored fleet performance to ensure compliance with company standards and relevant laws and regulations
- Scheduled regular inspections of vehicles by mechanics for preventive maintenance purposes
- Ensured all vehicles were properly maintained according to manufacturer specifications
- Evaluated and implemented continuous actions for operational continuity and freight savings
- Forecasted manpower requirements based on daily workload and company targets
- Logistics management
- Mentoring and training
- Customer Service
- Shipping and receiving understanding
- Senior leadership support
- High-energy attitude
- Supply Chain Improvement
- Resolving Shipping and Delivery Problems
- Route Planning
Operations Manager
A&C Business Enterprises
09.2020 - 04.2022
- Developed detailed plans for efficient transportation and delivery of goods to customers, ensuring timely arrival and minimal cost
- Analyzed transportation trends and data to identify areas for improvement in efficiency, safety and customer satisfaction
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements
- Prepared and managed departmental budgets
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Improved morale and management communication by creating employee recognition and rewards practices
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Oversaw financial management, budget management, accounting and payroll activities
- Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Evaluated invoices and shipping paperwork for accuracy and compliance
- Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis
- Performed timely and budget-complying project management on multi-faceted issues
- Reduced costly waste in manufacturing by identifying and eliminating overproduction
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Maintained necessary inventory to meet shipping and receiving demands
- Determine the best shipping method for materials, considering shipping procedures, routes and rates
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
Operations Supervisor
UPS
09.2011 - 08.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in the workplace
- Created and compiled safety training procedures into manuals to disseminate to staff members
- Determined and resolved potential safety code deficits, which addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems
- Maintained high standards of internal and external customer service
- Led and managed projects to support logistics efforts and plans
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels
- Created and enforced policies and procedures for the entire logistics team
- Managed multiple small and large-scale projects in a cross-functional environment
- Coordinated with freight forwarders to expedite international shipments
- Drafted shipment reports to inform management and clients
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders
- Trained, mentored and motivated employees to maximize team productivity
- Motivated employees to share ideas and feedback
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Relayed information between drivers and recipients regarding ETA and potential delays
- Determined appropriate licensing requirements and product classification for import and export shipments
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations
- Kept deliveries on track and provided timely status updates
- Managed inbound and outbound delivery schedules for optimal flow of goods
- Scheduled material deliveries, equipment repair and shipment transportation
- Strengthened integrity, developing organization systems for records, reports and agendas
- Scheduled shipments to customer warehouses via in-house tracking system
Delivery Courier
DHL
02.2017 - 03.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Kept detailed and updated records of calls in physical and electronic databases
- Accurately and efficiently responded to over 100 daily requests
- Reported delays, accidents or other traffic and transportation situations
- Maintained a positive working relationship with fellow staff and management
- Created delivery routes based on destinations and timelines to maintain efficiency
- Communicated effectively with dispatch regarding delivery progress and route detours
- Answered customer questions regarding products and resolved issues with order accuracy and quality
- Inspected and monitored delivery vehicle and performed basic maintenance
- Coordinated parcel delivery using strong time management skills
- Quickly responded to customer inquiries to improve business relationships
- Communicated with dispatchers, management and colleagues to form lasting partnerships
- Developed delivery route understanding to avoid high traffic and construction areas
- Documented pickups and deliveries and submitted reports after shift
- Checked and secured package loads before deliveries
- Answered shipment and delivery questions concerning estimated times of arrival
Education
Some College - No Degree
Vol State Community College
High School Diploma -
Goodpasture Christian School
05-2009
Skills
- Staff training and development
- Solutions development
- Multi-unit operations management
- Process improvement strategies
- Performance management
- Multi-site operations
- Client relationships
- Quality assurance and control
- Organizational Management
- Microsoft Office expertise
- Communication improvements
- Procedure development
- Team Building/Leadership
- Business and Operations Management
- Goal attainment
- Staff retention
- Troubleshooting and problem solving
- Continuous improvements
- Warehouse operations
- Dedicated
- High-pressure environments
- Supplies inventory
- Transportation regulations
- Materials management
- Route planning
- Safety management
Timeline
Rural Mail Carrier
United States Post Office
06.2024 - Current
Transportation Manager
Dollar General
05.2022 - 10.2023
Operations Manager
A&C Business Enterprises
09.2020 - 04.2022
Delivery Courier
DHL
02.2017 - 03.2019
Operations Supervisor
UPS
09.2011 - 08.2020
Some College - No Degree
Vol State Community College
High School Diploma -
Goodpasture Christian School
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