MEGAN DAVIDSON
Big Creek
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Bank Teller
First National Bank
Manchester
09.2024 - 03.2025
- Processed customer transactions efficiently using bank software systems.
- Maintained accurate cash drawer and balanced transactions daily.
- Trained new tellers on procedures and customer service practices.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Adhered to security protocols while handling cash and sensitive information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
Assistant Store Manager
Dollar General
Manchester
01.2023 - 04.2024
- I managed and helped train staff and managed inventory.
- I assisted customers with complaints and ensured workers were following commands in order to see improvement daily.
- It was my duties to make sure paperwork and deposit slips were entered into the computer after transferring the deposit to the bank and completing paperwork daily while opening the store.
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by organizing stock and conducting audits.
- Trained new employees on company policies and customer service standards.
- Ensured compliance with safety regulations and store cleanliness standards.
- Collaborated with team members to enhance visual merchandising displays.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Monitored cash handling processes and maintained accurate financial records.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
Lead Key Holder
Dollar General
Manchester
07.2022 - 01.2023
- I would greet customers and assist them with any help they needed.
- I listened and followed the commands I was given while also helping maintain a clean and safe workspace and store.
- It was also my duties to count my drawer at the beginning and end of shift in order before leaving.
Education
DIPLOMA -
SAINT GREGORY HIGH SCHOOL
Skills
- Customer Service
- Management Skills
- Multitasking
- Critical Thinking
- Determined to complete tasks
- Attention to detail
- Blood pressure measurement
- Telephone etiquette
- Schedule coordination
- HIPAA compliance
- Quick problem solver
- Cash handling
- Staff training
- Inventory management
- Customer relationship management
- Effective communication
- Customer transactions
- Transaction processing
- Banking software
- Security protocols
- Customer needs assessment
- Professionalism and courtesy
Timeline
Bank Teller
First National Bank
09.2024 - 03.2025
Assistant Store Manager
Dollar General
01.2023 - 04.2024
Lead Key Holder
Dollar General
07.2022 - 01.2023
DIPLOMA -
SAINT GREGORY HIGH SCHOOL