Megan Evans
Lexington
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Lexington Clinic
11.2024 - 05.2025
- Worked along side the Manager over Gastroenterology, Pulmonary, Sleep, Endocrinology, and our Diet departments.
- Managed weekly timecard monitoring and PTO submissions for our employees.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Ophthalmic Trainer/Coordinator
Lexington Clinic
06.2022 - 11.2024
- Improved trainee performance with regular evaluations and constructive feedback.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Evaluated new ophthalmic equipment options for potential addition into the practice based on effectiveness and cost efficiency assessments.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
BENEFITS COORDINATOR
More Than A Bakery
08.2021 - 05.2022
- Mediated between benefits providers and employees, such as by assisting in handling employees' benefits-related questions and taking suggestions.
- Administered employee benefit plans.
- Handled new hire onboarding.
- Directed preparation and distribution of written and verbal information to inform employees of benefits, compensation and personnel policies.
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Scheduled and conducted new employee orientations.
- Hired employees and process hiring-related paperwork.
- Developed and implemented personnel policies and procedures.
- Advised management on organizing, preparing and implementing recruiting and retention programs.
- Contacted job applicants to inform of application status.
- Analyzed employment-related data and prepared required reports.
OFFICE GENERALIST
More Than A Bakery
08.2020 - 08.2021
- Leveraged CRM system to update contact lists and perform data entry.
- Conducted phone screenings for potential new hires.
- Remote depositing company checks daily.
- Maintained Office Supplies.
- Scheduled and organized meetings.
- Created and completed Purchase Orders.
- Screened incoming telephone calls, routing to appropriate personnel.
- Maintained calendars and schedules to set appointments for management team.
- Maintained files and filing, keeping sensitive information confidential.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Utilized sign-in and badge systems to screen and monitor visitors.
- Maintained office inventory by assisting with supply orders.
- Trained staff on office procedures and software applications, driving operations.
- Supported information security and integrity with well-organized filing systems and databases.
AFTERCARE SPECIALIST
A Forever Recovery
06.2017 - 05.2019
- Maintained detailed clinical notes and records for each patient.
- Collaborated with healthcare professionals to plan or provide aftercare treatment.
- Conducted team meetings with staff on frequent basis to discuss caseloads and goals.
- Assisted clients in accessing housing, employment and other basic needs.
- Referred clients to community resources or specialists.
- Maintained confidentiality of records relating to clients' treatment.
- Prepared and maintained required treatment records and reports.
- Planned or conducted programs to prevent substance abuse or improve community health or counseling services.
- Guided clients in developing skills or strategies to help overcome dependencies.
DATA ENTRY SPECIALIST
A Forever Recovery
03.2015 - 05.2017
- Compared data with source documents and re-entered in verification format to detect errors.
- Sorted data and proofed source documents for accuracy prior to entry.
- Responsible for Insurance Verification process.
- Trained new team members in company policies and established work processes.
- Reported counseling notes to insurance companies.
- Met insurance required deadlines.
- Maintained logs of completed work and labor hours.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
High School Diploma -
PATRICK HENRY HIGH SCHOOL
Ashland, VA06.2011
Skills
- Knowledge of computer programs such as Excel, Word, and Power Point
- Client support
- Effective communication
- Skilled in prioritizing concurrent responsibilities
- Detail-oriented approach
- HIPAA compliance
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Strategic planning
- Operations management
Certification
Moral Reconation Therapy Certified
Timeline
Patient Care Coordinator
Lexington Clinic
11.2024 - 05.2025
Ophthalmic Trainer/Coordinator
Lexington Clinic
06.2022 - 11.2024
BENEFITS COORDINATOR
More Than A Bakery
08.2021 - 05.2022
OFFICE GENERALIST
More Than A Bakery
08.2020 - 08.2021
AFTERCARE SPECIALIST
A Forever Recovery
06.2017 - 05.2019
DATA ENTRY SPECIALIST
A Forever Recovery
03.2015 - 05.2017
High School Diploma -
PATRICK HENRY HIGH SCHOOL
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