Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Johnson

Louisville

Summary

Dynamic Care Coordinator with expertise in patient communication and health insurance navigation at Norton Children's Hospital. Proven ability to enhance appointment management and resource access, ensuring optimal patient care. Recognized for exceptional customer service and effective team collaboration, consistently delivering solutions that meet diverse client needs.

Overview

10
10
years of professional experience

Work History

Care Coordinator

Norton Children's Hospital
Louisville
09.2023 - Current
  • Communicated compassionately with patients while ensuring confidentiality of medical information.
  • Monitored government regulations and changes in health insurance to inform patient options.
  • Facilitated patient appointments by coordinating schedules effectively.
  • Guided patients to necessary information and resources for optimal care.

Customer Care Coordinator

One Call Care Management
Jacksonville
08.2021 - 08.2023
  • Coordinated transportation arrangements through Lyft and Uber for injured workers.
    Checked zip codes to confirm service accessibility for clients.
    Participated in relay team efforts to enhance appointment scheduling for injured individuals.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Cashier

Porter's Grocery store
Big Spring
06.2019 - 12.2019

Provided exceptional customer service as a cashier, enhancing weekly store visits.

Maintained cleanliness of checkout area and store to promote a welcoming environment.

Office Manager

Hope Lutheran Church
Riverside
06.2018 - 12.2018
  • Facilitated congregant support by managing all office requirements.
    Produced weekly bulletins to relay key updates and events.
    Ensured office preparedness for diverse activities on campus.
    Supervised newsletter publication to enhance community engagement.

Receptionist

Provider
Riverside
09.2017 - 08.2018
  • Provided oversight at reception, delivering essential information to guests.
    Organized scheduling for different campus sites, improving overall workflow.
    Handled employee call schedules, ensuring compliance with health protocols.
    Maintained operational readiness of technology equipment for seamless service.

Cashier Team Lead

Chick-fil-A
Riverside
09.2015 - 09.2017

Efficiently processed orders and bagged items during busy shifts.

Restocked supplies to maintain optimal inventory levels.

  • Cleaned dining area to ensure a welcoming environment for customers.
  • Prepared potato fries and chicken sandwiches to meet customer demand.
  • Coordinated employee breaks to enhance team productivity.
  • Conducted inventory checks to monitor stock levels.
  • Maintained temperature control standards for food safety.
  • Recognized for delivering exceptional customer service consistently.

Education

High School Diploma -

John W North High School
Riverside, CA
06-2015

Skills

  • Patient communication
  • Care coordination
  • Health insurance expertise
  • Appointment management
  • Regulatory compliance
  • Resource navigation
  • Team collaboration
  • Conflict resolution
  • Time management
  • Critical thinking
  • Customer service
  • Appointment scheduling

Timeline

Care Coordinator

Norton Children's Hospital
09.2023 - Current

Customer Care Coordinator

One Call Care Management
08.2021 - 08.2023

Cashier

Porter's Grocery store
06.2019 - 12.2019

Office Manager

Hope Lutheran Church
06.2018 - 12.2018

Receptionist

Provider
09.2017 - 08.2018

Cashier Team Lead

Chick-fil-A
09.2015 - 09.2017

High School Diploma -

John W North High School
Megan Johnson