Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Renner

Stanford

Summary

Dynamic Lead Pharmacy Technician with a proven track record at Walmart, enhancing pharmacy operations through expert inventory control and exceptional team collaboration. Skilled in pharmaceutical calculations and delivering top-notch customer service, I significantly improved efficiency and patient satisfaction. Certified in CPR AED and administering vaccinations, I bring a comprehensive skill set to drive success in fast-paced environments. Always willing to learn and grow.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

EM Bluegrass Drug Store
10.2024 - Current
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Administered vaccines to patients

Lead Pharmacy Technician

Bluegrass Drug Store
08.2015 - Current
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Collected co-payments or full payments from customers.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Pharmacy Technician

Walmart
08.2009 - 08.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Lincoln County High School
Stanford, KY
06.2009

Skills

  • Problem-solving skills
  • Inventory control
  • Pharmaceutical calculations
  • Prescription processing
  • Drug inventory control
  • Insurance verification
  • Insurance billing
  • Team collaboration
  • Drug storage procedures
  • Updating medication histories
  • Pharmacy and customer records management
  • Medication dispensing
  • Medication storage
  • FDA and HIPAA compliance
  • Point of sale systems proficiency
  • Quality assurance and control
  • Troubleshooting malfunctioning equipment
  • Drug storage
  • Prioritization and organization
  • Data entry
  • Resolving complaints
  • Patient profile setup
  • Drug inventory management
  • Customer service
  • Team coordination
  • Prescription filling and labeling
  • Certified pharmacy technician (cpht)
  • Receiving incoming supplies
  • Medicare and medicaid process
  • Interpreting and processing medication orders
  • Processing payments
  • Heartsaver first aid CPR AED ( CPR AED)
  • Administering Vaccinations

Certification

BLS Certified, Billing and Reimbursement Certified, Immunization Administering Certified.

Timeline

Lead Pharmacy Technician

EM Bluegrass Drug Store
10.2024 - Current

Lead Pharmacy Technician

Bluegrass Drug Store
08.2015 - Current

Pharmacy Technician

Walmart
08.2009 - 08.2015

Lincoln County High School

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Megan Renner