Meghan Dunbar
Owensboro
Summary
Dynamic professional with extensive experience in customer service and appointment scheduling at Norton Healthcare. Proven ability to enhance client satisfaction through exceptional organization and problem-solving skills. Proficient in EPIC and committed to maintaining compliance and quality standards, ensuring seamless operations and positive patient experiences.
Overview
24
24
years of professional experience
Work History
Salon Coordinator
Splitting Hairs
02.2020 - 07.2024
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
Patient Coordinator
Norton Healthcare
10.2017 - 02.2019
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Bed Placement Coordinator
Norton Healthcare
10.2015 - 10.2017
- Accurately and efficiently placed patients in appropriate levels of care based on diagnosis.
- Upgraded and downgraded levels of care as needed per diagnosis.
- Worked with healthcare professional to coordinate levels of care and placement of patients.
- Provided excellent care to all patients.
EMR Content Specialist
Norton Healthcare
01.2010 - 10.2015
- Initial, retrospective and concurrent analysis on complete and incomplete chart records.
- Ensure all documentation is complete, accurate, and signed by the appropriate credentialed persons.
- Oversee and manage several work queues involving incomplete deficiencies, reassigning order types, assigning co-signatures to the appropriate specialty providers.
- Handle and manage deficiencies that prevent coding.
- Scan and index missing documents into the Hyland system in EPIC.
- Ran suspension reports and applied appropriate delinquent deficiencies to the assigned provider.
- Created policy and procedure manuals for training purposes.
Receptionist
Splitting Hairs
10.2009 - 01.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Fresh Market Food
10.2009 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Receptionist
University Surgical Associates
01.2009 - 12.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Records Associate
Francisican Healthcare Center
01.2001 - 12.2008
- Facilitated smooth communication between departments by diligently transferring pertinent medical information as needed.
- Improved patient care by maintaining accurate and up-to-date medical records for easy accessibility.
- Assisted with the transition from paper to electronic health records, streamlining the filing system and reducing errors.
- Completed high-quality data entry tasks, ensuring accurate input of essential patient details into electronic health record systems.
- Demonstrated strong analytical skills by identifying patterns or trends within medical record data, supporting informed decision-making processes for healthcare providers.
- Ensured timely document processing, resulting in more efficient patient care and treatment.
Education
Professional Medical Coding Diploma - Medical Coding
ATA Career Education College
Louisville, KY02-2007
Skills
- Customer interaction
- Exceptional organization
- Team management
- Appointment scheduling
- Telephone etiquette
- Product and service sales
- Building rapport
- Customer service
- Problem-solving skills
- Decision-making skills
- Commitment to quality and service
- Client satisfaction
- Health and safety regulations
- Scheduling
- Training staff
- Inventory controls
- Compliance
- Stock maintenance
- Salon operations
- Communication skills
- Proficient in EPIC
- Medical Terminology
- Anatomy and Physiology
- BAsic and Advanced ICD-10 Medical Coding
- Microsoft Word & Excel
Timeline
Salon Coordinator
Splitting Hairs
02.2020 - 07.2024
Patient Coordinator
Norton Healthcare
10.2017 - 02.2019
Bed Placement Coordinator
Norton Healthcare
10.2015 - 10.2017
EMR Content Specialist
Norton Healthcare
01.2010 - 10.2015
Receptionist
Splitting Hairs
10.2009 - 01.2010
Cashier
Fresh Market Food
10.2009 - 01.2010
Medical Receptionist
University Surgical Associates
01.2009 - 12.2009
Medical Records Associate
Francisican Healthcare Center
01.2001 - 12.2008
Professional Medical Coding Diploma - Medical Coding
ATA Career Education College
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