Meghan Jackson
Lily
Summary
Detail-oriented Medical Office Representative with expertise in patient care coordination and healthcare compliance. Streamlined operational processes to boost office productivity while fostering positive patient experiences. Strong understanding of medical standards and compliance requirements, coupled with effective communication skills and a proactive approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Medical Office Representative
CHI Saint Joseph Orthopedic Spine Surgery
London
03.2022 - Current
- Answer and direct incoming calls using multi-line telephone system. Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Enter data in EPIC software to keep records of demographic and insurance information. Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Coordinate and communicate with clients daily to gather pertinent information. Answer phone calls, provide information to callers and connect callers to appropriate staff. Confirm upcoming appointments, answer questions and document information. Scheduling of radiology, new patient and follow up appointments with appropriate physicians. Pull and organize requested documentation. Maintain front office cleanliness and organize supplies to increase productivity. Referrals to Pain Management and other outgoing referrals to other facilities such as Occupational & Physical Therapy. Send requested medical records and adhere to HIPAA. Check out patients after visit is complete and make follow up appointments.
Receptionist/Appointment Scheduler
CHI Saint Joseph Orthopedics & Sports Medicine
London
06.2010 - 02.2020
- Answer and direct incoming calls using multi-line telephone system. Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Process payments and update accounts to reflect balance changes. Enter data in EPIC software to keep records of demographic and insurance information. Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Coordinate and communicate with clients daily to gather pertinent information. Answer phone calls, provide information to callers and connect callers to appropriate staff. Welcome patients to front desk and engage in friendly conversations while conducting check-in process. Answer office phone and emails to schedule appointments, confirm upcoming appointments, answer questions and document information. Schedule of radiology. Pull and organize requested documentation. Maintain front office cleanliness and organize supplies to increase productivity. Prepare daily shift close reports and balance cash register to accurately reflect all transactions.
Receptionist
Baptist Health Corbin
Corbin
06.2009 - 06.2010
- Answer and direct incoming calls using multi-line telephone system. Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Process payments and update accounts to reflect balance changes. Enter demographic and insurance information. Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Coordinate and communicate with clients daily to gather pertinent information. Answer phone calls, provide information to callers and connect callers to appropriate staff. Welcome patients to front desk and engage in friendly conversations while conducting the check-in process. Answer office phone and emails to schedule appointments, confirm upcoming appointments, answer questions and document information. Scheduling of radiology. Pull and organize requested documentation. Maintain front office cleanliness and organize supplies to increase productivity. Prepare daily shift close reports and balance cash register to accurately reflect all transactions.
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, coordinating with healthcare providers and patients seamlessly.
Education
High School Diploma -
Corbin High School
Corbin, KY05-2006
Some College (No Degree) -
Somerset Community College
Somerset, KYSkills
- appointment scheduling
- patient check-in procedures
- Patient registration
- insurance verification
- Insurance verifications
- medical records management
- data entry accuracy
- Documentation
- HIPAA compliance
- healthcare compliance
- EPIC charting
- Patient care coordination
- Medical terminology proficiency
- Copayment collection
- office administration
- time management
- Attention to detail
- Telephone etiquette
- effective communication
- Professionalism
References
References available upon request.
Timeline
Medical Office Representative
CHI Saint Joseph Orthopedic Spine Surgery
03.2022 - Current
Receptionist/Appointment Scheduler
CHI Saint Joseph Orthopedics & Sports Medicine
06.2010 - 02.2020
Receptionist
Baptist Health Corbin
06.2009 - 06.2010
High School Diploma -
Corbin High School
Some College (No Degree) -
Somerset Community College