Melanie Steier
Lexington,KY
Summary
- Thirteen years of student centered admissions experience serving Preschool-12th grade and higher education students
- Skilled at building rapport and trust with students, parents, and customers from diverse backgrounds
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Adaptable in fast -paced work environments
- Implemented process improvements resulting in stronger data integrity and simplified data management
- Developed and delivered training materials resulting in a more streamlined and successful new employee training process
- Created a guidance counselor recommendation form for applicants with possible student support service needs resulting in more wholistic applicant data to aid in Preschool-12th grade admission decisions
Overview
22
22
years of professional experience
Work History
Assistant Director of Admissions- Preschool-5th
Lexington Christian Academy
06.2024 - Current
- Admissions Team Lead
- Admissions Forecasting and Reporting
- Admissions Market Research and Trends.
- Oversee and keep Admissions Calendar up-to-date.
- Collaborate with the Director of Admissions to develop admissions programs and materials to highlight the school to prospective Preschool-12th applicants.
- Evaluate all Preschool -12th applications using a holistic review process that considers academic history, behavior history and current involvement in local church. Request additional documentation, as needed, to review with the Director of Admissions, Coordinator of Student Support Services, guidance counselors and/or campus principals.
- Develop relationships with prospective families and feeder schools with the goal of increasing the number of applications and expanding the school's enrollment.
- Maintain close communication with admitted students and their families throughout the enrollment process, ensuring a smooth transition into their first year at the school.
- Schedule tours, shadow days, pre-admissions testing and family interview meetings, coordinating with the Director of Admissions and applicable campus staff.
- Maintain the admissions database (inquiries, applications, enrollments and withdraws), keeping it up-to-date and accurate.
- Update the FACTS SIS system with edits to the inquiry, admissions and enrollment forms.
- Manage New Family Facebook Group, partner with Communication and Graphic Design Manager to create Lead Nurturing email sequences, and work alongside the High School Registrar to edit and maintain the Annual Verification Form.
- Collaborate with admissions directors throughout he U.S. to assure best practices are being implemented.
Assistant Director of Admissions- Preschool-12th
Lexington Christian Academy
08.2022 - 05.2024
- Collaborate with the Director of Admissions to develop admissions programs and materials to highlight the school to prospective Preschool-12th applicants.
- Evaluate all Preschool -12th applications using a holistic review process that considers academic history, behavior history and current involvement in local church. Request additional documentation, as needed, to review with the Director of Admissions, Coordinator of Student Support Services, guidance counselors and/or campus principals.
- Maintain close communication with admitted students and their families throughout the enrollment process, ensuring a smooth transition into their first year at the school.
- Maintain the admissions database (inquiries, applications, enrollments and withdraws), keeping it up-to-date and accurate.
- Schedule tours, shadow days, pre-admissions testing and family interview meetings, coordinating with the Director of Admissions and applicable campus staff.
- Develop relationships with prospective families and feeder schools with the goal of increasing the number of applications and expanding the school's enrollment.
- Update the FACTS SIS system with edits to the inquiry, admissions and enrollment forms.
- Manage New Family Facebook Group, partner with Communication and Graphic Design Manager to create Lead Nurturing email sequences, and work alongside the High School Registrar to edit and maintain the Annual Verification Form.
- Attended FACTS SIS Professional Development conference 2022 and 2023.
Admissions Coordinator
Lexington Christian Academy
06.2017 - 07.2022
- Schedule admissions appointments including tours, shadow days, pre-admissions testing, and family interviews. Coordinate with Director of Admissions and applicable campus staff.
- Implemented process improvements to assure data integrity across FACTS SIS, including converting from paper files to an all paperless system and merging the Preschool and Elementary divisions in FACTS SIS, resulting in a more streamlined user experience.
- Coordinate with families to schedule dates/times for applicable pre-admissions screenings.
- Help execute a variety of Admissions events and activities, including personal tours. shadow dates, open houses, family information nights,and other outreach activities.
- Expanded the school ambassador program from 6th Grade Academy, to now include grades 4th-12th.
- Created a guidance counselor recommendation form to be utilized as part of the admissions process.
- Maintain the admissions database (inquiries, applications, and enrollments) in FACTS SIS for all Preschool-12th, keeping it up-to-date and accurate.
- Update the FACTS SIS admissions module with edits to the inquiry, application and enrollment forms.
- Scan and save records for withdrawn students to students FACTS portfolio, emailing copies to the applicable new schools, upon request.
- Attended the FACTS SIS Professional Development Conference in 2019.
- Helped develop and oversee the Big/Little Sibling Program for new incoming high school students.
Student Affairs Assistant III, Admissions Officer
Bluegrass Community and Technical College
01.2011 - 06.2017
- Processed high volume of admissions applications to the college for freshman, returning students and students seeking re-admission.
- Assisted with selective admissions packets, entering data into various school systems, calculating GPA's, and maintaining selective student admissions paperwork.
- Perceptive to foreseeing the needs of students and parents through the admissions process.
- Specialized in working with prospective students from diverse socioeconomic backgrounds, first generation, and non-traditional college students.
- Assisted with preparation and facilitation of freshman orientations and recruitment events throughout the year.
- Assured that all student documents were accurately and efficiently entered into the PeopleSoft system.
- Problem solved and resolved issues with applications in error state or suspended status.
- Maintained admissions processing manual and performed updates and edits as needed.
- Served as member of the admissions training team.
- Assisted with F1 student admissions process, including collecting admissions documents and working to assure student was entered into the SEVIS system.
Senior Lead Operations Specialist IV
JPMorgan Chase
07.2005 - 05.2008
- Customer focused loan servicing to resolve escalated account issues.
- Performed research and maintenance of retail loan customer accounts with a total value of over $36 billion.
- Subject matter expert for booking accounts in error state into the systems.
- Managed all day to day fraud account purging and rebooking processes.
- Checked multiple excel sheets daily for rejected new loan accounts and took necessary steps to add accounts to the systems manually.
- Tested and gave feedback to management on new products and procedures.
- Reconciled the purged and re-booked accounts by performing accurate General Ledger entries.
- Mentored and provided training for new hires.
Senior Lead Operations Specialist II
JPMorgan Chase
04.2002 - 10.2005
- Booked an average of over 100 new loans daily into multiple new loan systems.
- Consistently achieved production levels of above 140% while maintaining accuracy levels of 100%.
- Organized new loan booking training and mentoring programs, including updating job aids and procedures, as needed.
- Manually booked all exception loans to Vendor Loan System.
Education
B.A - English
University of Kentucky, Eastern Kentucky University
Lexington, Richmond, Kentucky08.2010
M.A. Ed - School Counseling
Eastern Kentucky University
Richmond, KYCOU 813 Professional Orientation & Ethics EPY 816 Tests and Measurements EPY 839 Human Growth and Development -
Skills
- Student Focused
- Goal Oriented
- Coaching and Mentoring
- Relationship Building
- Analytical Skills
- Collaboration
- Sound decision-making
- Written and Oral communication
- Student records management
- MS Excel
- MS PowerPoint
- MS Word
Timeline
Assistant Director of Admissions- Preschool-5th
Lexington Christian Academy
06.2024 - Current
Assistant Director of Admissions- Preschool-12th
Lexington Christian Academy
08.2022 - 05.2024
Admissions Coordinator
Lexington Christian Academy
06.2017 - 07.2022
Student Affairs Assistant III, Admissions Officer
Bluegrass Community and Technical College
01.2011 - 06.2017
Senior Lead Operations Specialist IV
JPMorgan Chase
07.2005 - 05.2008
Senior Lead Operations Specialist II
JPMorgan Chase
04.2002 - 10.2005
B.A - English
University of Kentucky, Eastern Kentucky University
M.A. Ed - School Counseling
Eastern Kentucky University
COU 813 Professional Orientation & Ethics EPY 816 Tests and Measurements EPY 839 Human Growth and Development -
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