Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meleena Dees

Princeton

Summary

In my career, I’ve thrived in roles that demand both precision and people skills. While distributing medications in senior living facilities, I built trust with residents and staff by handling sensitive responsibilities with accuracy and care. Later, in sales at Metro by T-Mobile, I consistently exceeded sales goals by tailoring solutions to each customer and turning difficult conversations into opportunities. My experience in cold calling and customer service sharpened my resilience, communication, and problem-solving abilities—I know how to stay calm under pressure, keep people engaged, and deliver results.

Overview

5
5
years of professional experience

Work History

Sales Representative

Metro by T-Mobile
03.2020 - 11.2020
  • Engaged customers to assess needs and recommend suitable products and services.
  • Processed transactions efficiently using point-of-sale systems to ensure accuracy.
  • Maintained product knowledge to provide effective solutions and address customer inquiries.
  • Helped customers learn how to work with their devices
  • Assisted in inventory management, including stock replenishment and organization.
  • Conducted promotional activities to enhance brand awareness and drive sales growth.

Customer Service Cashier

Quality Plus Cleaners
03.2020 - 05.2020
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Cold Center Representative

Call Center
01.2020 - 02.2020
  • Implemented feedback mechanisms to gather customer insights for service enhancement.
  • Collaborated with team members to streamline communication processes and improve workflow efficiency.
  • Proactively contacted 80-100+ potential customers daily to introduce products/services
  • Conducted high-volume outbound calls to engage voters, discuss political issues, and encourage participation in upcoming elections.
  • Persuaded individuals across diverse backgrounds to consider candidate platforms, verify voting eligibility, and commit to voting.

Certified Medicine Technician

The Edwinola
03.2019 - 09.2019
  • Administered medication and monitored patient responses to ensure adherence to treatment plans.
  • Maintained accurate patient records, documenting vital signs and medication administration details.
  • Conducted inventory management of medical supplies, ensuring availability for daily operations.
  • Implemented safety protocols for handling medications, reducing risks of errors or mishaps.
  • Improved patient care by accurately preparing and dispensing medications in a timely manner.
  • Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
  • Enhanced pharmacy efficiency by maintaining an organized inventory of medications and supplies.
  • Aided patients with daily living activities, enhancing comfort and dignity

Customer Service Cashier

Pet Supermarket
06.2018 - 08.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained accurate cash drawer through diligent tracking and reconciliation.
  • Handled returns and exchanges, ensuring customer satisfaction and compliance with policies.
  • Collaborated with team members to improve workflow during peak hours.
  • Trained new staff on cashier procedures and customer service best practices.

Nursing Assistant

Westbrooke Manor
01.2016 - 11.2017
  • Assisted nursing staff in delivering patient care and support
  • Monitored vital signs and reported changes to healthcare team
  • Maintained cleanliness and organization of patient rooms and equipment
  • Aided patients with daily living activities, enhancing comfort and dignity

Education

GED -

Hillsborough High School
Tampa, FL

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Relationship building
  • Cold calling
  • Aided patients with daily living activities, enhancing comfort and dignity
  • Handling and distributing medication

Timeline

Sales Representative

Metro by T-Mobile
03.2020 - 11.2020

Customer Service Cashier

Quality Plus Cleaners
03.2020 - 05.2020

Cold Center Representative

Call Center
01.2020 - 02.2020

Certified Medicine Technician

The Edwinola
03.2019 - 09.2019

Customer Service Cashier

Pet Supermarket
06.2018 - 08.2018

Nursing Assistant

Westbrooke Manor
01.2016 - 11.2017

GED -

Hillsborough High School
Meleena Dees