Melinda Fatum-Turknett
Hickory
Summary
Experienced Certified Pharmacy Technician with a strong background in maintaining accurate patient records and ensuring compliance with regulatory standards. Demonstrated ability to manage prescription verification processes, enhancing patient safety through meticulous attention to detail. Proficient in claims processing and insurance verification, effectively resolving billing issues and improving overall workflow efficiency. Committed to continuous education and training, contributing to a knowledgeable pharmacy team focused on patient care and medication management.
Overview
11
11
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Certified pharmacy technician, pain management
Mercy Health Hospital
Paducah
03.2023 - 02.2026
- Maintained accurate patient records and prescription documentation, ensuring adherence to regulatory compliance and enhancing overall patient safety.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained records of controlled substances dispensed according to state regulations.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Reviewed and processed prior authorization requests, ensuring accuracy and compliance with healthcare regulations and standards.
- Collaborated with healthcare providers to gather necessary documentation, facilitating timely approval of patient treatments.
- Utilized electronic health record systems to track authorization statuses, enhancing workflow efficiency and reducing delays.
- Developed streamlined processes for tracking outstanding authorizations, resulting in improved turnaround times for patient care.
- Assisted in resolving discrepancies in authorization requests, fostering effective communication between patients and healthcare providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
Inpatient Certified Pharmacy Technician
Mercy Health Hospital
Paducah
08.2015 - 03.2023
- Oversaw medication dispensing processes, ensuring compliance with safety protocols and improving accuracy in patient care delivery.
- Mentored junior pharmacy technicians, enhancing their skills in medication management and promoting a collaborative team environment.
- Implemented inventory management systems, streamlining stock levels and reducing medication shortages within the pharmacy.
- Assisted in training new staff on pharmacy operations, fostering a knowledgeable workforce equipped to meet patient needs.
- Utilized pharmacy software systems to manage prescriptions efficiently, enhancing workflow and reducing processing times.
- Developed patient education materials on medication usage, contributing to improved patient understanding and adherence.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Monitored expiration dates on medications in order to maintain product integrity.
- Provided support for pharmacists during drug distribution activities.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Resolved billing issues with insurance companies or other third-party payers.
- Conducted regular audits of medication inventories in order to identify discrepancies.
- Provided customer service to patients regarding their prescription medications.
- Prepared intravenous solutions.
- Organized and maintained pharmacy area in accordance with established standards.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Filled prescriptions accurately under the direction of a pharmacist.
- Organized medications for dispensing.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Developed and maintained positive relationships with patients and healthcare providers.
- Coordinated with healthcare providers to clarify prescription orders.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared and processed medical insurance claim forms and records.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Education
Kingston High School
Kingston, NYSome College (No Degree) - Business
Ulster County Community College
Stone Ridge, NYSkills
- Patient safety
- HIPAA compliance
- Prescription verification
- Medication management
- Inventory management
- Claims processing
- Pharmacy software
- Customer education
- Prescription dispensing
- Record maintenance
- Data entry
- Patient confidentiality
- Communication skills
- Problem resolution
- Medication storage
- Drug utilization review
- Workflow optimization
- Controlled substances management
- Refill requests
- Customer service
- Multitasking and organization
- Record keeping
- Prescription labeling
- Drug classification
- Empathy and patience
- Drug storage procedures
- Time management
- Problem-solving skills
- Pharmaceutical calculations
- FDA compliance
- Pharmacist support
- Pharmacy and customer records management
- Medication dispensing
- Insurance billing
- Pharmacy law compliance
- Aseptic techniques
- Prescription management
- Insurance verification
- Prescription interpretation
- Insurance confirmation
- HIPAA regulations
- Confidentiality and HIPAA
- Prescription filling
- Prior authorization processing
Certification
- PTCB active 10/01/2027
- KY board of pharmacy license PT00020648
References
References available upon request.
Timeline
Certified pharmacy technician, pain management
Mercy Health Hospital
03.2023 - 02.2026
Inpatient Certified Pharmacy Technician
Mercy Health Hospital
08.2015 - 03.2023
Kingston High School
Some College (No Degree) - Business
Ulster County Community College