Melinda Rogers

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Managed inbound communications from installers and customers to resolve installation-related issues and concerns.
• Generated detailed and accurate labor and material cost estimates.
• Conducted detailed reviews of technical guidelines to confirm compliance.
• Planned, designed, and scheduled phases for large projects.

• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Discussed pricing, additional charges, and payment plans during sales process.
• Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
• Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
• Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
• Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
• Collaborated with installation teams to ensure timely completion of projects and high-quality results.
• Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
• Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.

• Greeted customers and helped with product questions, selections, and purchases.
• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
• Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
• Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.

.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Achieved consistent revenue and profit growth by implementing aggressive cold calling techniques and ensuring persistent follow-up.
• Generated over $200K in new revenue within the first year.
• Submitted over 100 construction bids annually, securing a 75% success rate in awarded contracts.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.