Melissa Bentley
Mount Sterling
Summary
Detail-oriented Occupancy Specialist with over 19 years of experience ensuring compliance with housing regulations and enhancing tenant relations through effective communication and customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Occupancy Specialist
Housing Authority of Winchester
05.2005 - 03.2025
- Conducted eligibility assessments for housing assistance programs to ensure compliance with regulations.
- Processed applications and maintained accurate records in compliance with federal and state guidelines.
- Collaborated with community organizations to facilitate outreach efforts and promote available housing resources.
- Developed training materials for new staff on occupancy policies and procedures, enhancing onboarding efficiency.
- Evaluated tenant files for accuracy, ensuring timely updates and adherence to occupancy standards.
- Assisted KY League of Cities with Employee benefits administration
Property & Casualty/ Life & Health Insurance Agent
Fritts-Million Insurance
02.1995 - 05.2005
- Developed comprehensive insurance plans tailored to client needs and risk assessments.
- Provided expert guidance on policy options and coverage details to enhance client understanding.
- Conducted regular reviews of client portfolios to ensure optimal coverage and service satisfaction.
- Trained new agents on best practices and compliance standards within the insurance industry.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
Education
Real Estate Agent -
The CE Shop
Online06-2026
Associate of Arts - Elementary Education
Morehead State University
Morehead, KY05-1998
Associate of Arts - Elementary Education
Ashland Community College
Ashland, KY01-1994
High School Diploma -
Greenup County High School
Greenup, KY05-1991
Skills
- Resident relations
- Fair housing regulations
- Eviction procedures
- Application processing
- Property management expertise
- Compliance monitoring
- Communication
- Rent calculation
- Income verification
- Lease administration
- Asset management
- Section 8 programs
- Resident screening
- Waiting list management
- Occupancy standards
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Customer service-focused
- Tenant relations
- Organizational skills
- Active listening
- Effective communication
- Tenant and eviction laws
- Microsoft Office 365
- Data entry
- Self motivation
- Professionalism
- Monthly fee and payment collection
- Financial reporting
- Deposits management
Certification
- 25 Kentucky Affordable Housing Management Conference Certificates
Certificates include training in Property Management, Service Coordinator Roles, HUD software such as EIV & WASS, Fair Housing Regulations, Management Reviews, Manager and Maintenance Teamwork, Multi-Family and Senior Housing Leases, Rules and Regulations.
Timeline
Occupancy Specialist
Housing Authority of Winchester
05.2005 - 03.2025
Property & Casualty/ Life & Health Insurance Agent
Fritts-Million Insurance
02.1995 - 05.2005
Real Estate Agent -
The CE Shop
Associate of Arts - Elementary Education
Morehead State University
Associate of Arts - Elementary Education
Ashland Community College
High School Diploma -
Greenup County High School
Kentucky State at Large Notary
Expires 6/9/2027