Melissa Coomer
Radcliff
Summary
Experienced with managing inventory and restocking shelves efficiently. Utilizes strong organizational skills and attention to detail to maintain orderly stockrooms. Track record of collaborating effectively with team members and adapting to dynamic work environments. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Walmart
12.2017 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Support Manager
Walmart
02.2008 - 12.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Created, prepared, and delivered reports to various departments.
- Enhanced team productivity by implementing effective project management tools and techniques.
- Developed detailed plans based on broad guidance and direction.
Department Manager
Walmart
02.2003 - 02.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Overnight Stocker
Walmart
12.1999 - 02.2003
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
Associates of Surgical Technology - Surgical Technology
National College
Louisville05-2009
GED -
Commonwealth of Kentucky
Louisville, KY01-1994
Skills
- Problem-solving
- Customer service
- Store organization
- Time management
- Attention to detail
- Mentoring and coaching
- Loss prevention
- Stock rotations
- Inventory counting
- Incident reports
- Performance evaluations
- Inventory management
Timeline
Assistant Store Manager
Walmart
12.2017 - Current
Support Manager
Walmart
02.2008 - 12.2017
Department Manager
Walmart
02.2003 - 02.2008
Overnight Stocker
Walmart
12.1999 - 02.2003
Associates of Surgical Technology - Surgical Technology
National College
GED -
Commonwealth of Kentucky
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