Melissa Estes
Hardin
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Murray, KY
02.2026 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Managed patient records while ensuring compliance with confidentiality regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
Cencora Patient Services, LLC
Brooks, Ky
01.2023 - 10.2025
- Remote Data Entry for Patient Assistance Programs for companies including Bristol Myers Squibb and Johnson and Johnson.
- Keyed referrals accurately while meeting all productivity goals.
- Excellent time management working remotely.
Certified Pharmacy Technician
Benton Pharmacy
Benton, Ky
06.2022 - 01.2023
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted pharmacists in preparing and dispensing medications accurately.
Certified Pharmacy Technician
Kroger Pharmacy
Morehead, KY/ Louisville, KY/ Murray, KY
04.2003 - 06.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
High School Diploma -
Rowan Co. Senior High School
Morehead, KY05-1988
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Insurance billing
- Time management
- Medication preparation
Certification
PTCB Certified Pharmacy Technician since July 31st, 2001
Timeline
Certified Pharmacy Technician
Walmart
02.2026 - Current
Certified Pharmacy Technician
Cencora Patient Services, LLC
01.2023 - 10.2025
Certified Pharmacy Technician
Benton Pharmacy
06.2022 - 01.2023
Certified Pharmacy Technician
Kroger Pharmacy
04.2003 - 06.2022
High School Diploma -
Rowan Co. Senior High School