Melissa Ferrell
London
Summary
Take-charge professional delivering executive support and team leadership to business operations.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
McDonald’s
London
04.2022 - Current
Overseeing day-to-day operations, staffing, and maintaining FOB, and Labor
Also Couching Management and Crew on all procedures and policies!
Following all Procedures and launching new procedures as needed!
Shift Manager and Department Manager
McDonald’s
London
06.2013 - 04.2025
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between staff members in a professional manner.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
GED -
North Laurel High
London , KY 03-1998
Skills
- Operational management
- Inventory management
- Staff training
- Policy implementation
Timeline
General Manager
McDonald’s
04.2022 - Current
Shift Manager and Department Manager
McDonald’s
06.2013 - 04.2025
GED -
North Laurel High