Melissa G. Price
Hebron
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
15
15
years of professional experience
Work History
Server
Stateline
Greendale
11.2023 - 11.2025
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new servers on menu and service standards.
- Processed payments accurately and handled cash transactions securely.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Server
Cracker Barrell
Florence
10.2021 - 10.2023
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new servers on menu and service standards.
- Provided excellent customer service to ensure satisfaction.
Server
Pee wees place
Crescent
04.2017 - 10.2021
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted guests with menu selections and special requests.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Gunpowder creek cookery
Florence
05.2016 - 04.2017
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Assisted in training new servers on menu and service standards.
- Recommended menu items based on customer preferences and dietary needs.
- Processed payments accurately and handled cash transactions securely.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Service Advisor/Parts
ii Auto Store
10.2014 - 01.2016
- Communicate with vendors regarding orders, back order availability, future inventory, and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with all the accounting departments on invoicing and shipping problems. Scheduled daily inventory pickups and deliveries with vendors. Served as the main liaison between customers, management and sales/service.
- Scheduled all appointments for service, prepared all work orders for the technicians. Responsible for ordering all parts for all Technicians.
- Responsible for opening and Maintaining service and body needs for 300 plus vehicles.
Customer Service Rep
KOI Auto Parts
07.2012 - 10.2014
- Answered an average of 100 calls per day by addressing customer inquiries.
- Successfully acquired an average of 15-20 new customers per month, generating a 35% growth in revenue.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Processed 150 daily invoices and billed renewed invoices to customers.
- Helped drive sales goals and achieve monthly quotas.
- Operated a POS system to itemize and complete an average of 150 customer purchases.
Customer Service Rep
Zimmer Chrysler
01.2011 - 07.2012
- Communicated effectively with customers selling OEM and aftermarket part orders and scheduled daily deliveries.
- Managed the highest volume accounts for aftermarket parts sales.
- Achieved triple digit year-over –year growth in territory business base accounts.
- Developed new business opportunities by effectively communicating product lines.
- Processed 150 daily invoices and billed renewed invoices to customers.
- Pursued all website inquiries in specific territories to increase potential customer base.
Education
Associate of Applied Science - Criminal Justice
Remington College
Nashville, TnSkills
- MS Window proficient
- Strong client relations
- Training development aptitude
- Creative problem solver
- Exceptional communication skills
- Credit card processing
- Trusted Key holder
- Multi-line phone talent
- POS system expert
- Proficient in cash management
- Leader
- Ability to train
- Motivate
- Supervise customer service employees
- POS operation
- Order accuracy
- Cash handling
- Menu knowledge
- Customer relations
- Upselling strategies
- Effective communication
- Time management
- Memory retention
References
Furnished Upon Request
Timeline
Server
Stateline
11.2023 - 11.2025
Server
Cracker Barrell
10.2021 - 10.2023
Server
Pee wees place
04.2017 - 10.2021
Server
Gunpowder creek cookery
05.2016 - 04.2017
Service Advisor/Parts
ii Auto Store
10.2014 - 01.2016
Customer Service Rep
KOI Auto Parts
07.2012 - 10.2014
Customer Service Rep
Zimmer Chrysler
01.2011 - 07.2012
Associate of Applied Science - Criminal Justice
Remington College