MELISSA HOLCOMB
Louisville,KY
Summary
A professional person who is dedicated, people-oriented and self-motivated with many years of business experience. I have proven to assist in providing a work environment that depicts positive energy, creativity, and teamwork among associates. I am looking for a position that would best utilize my experience and expertise to become an asset within your company.
Overview
25
25
years of professional experience
Work History
QA Specialist
BA Merchant Services
06.2001 - 08.2012
- Conducted audits on merchant applications to ensure quality and accuracy within the data entry function
- Research and investigation involving all internal boarding systems
- One on one coaching and feedback sessions held with associates creating errors
- Addressed and identified all quality issues to business lines impacted
- Proficient overall boarding experience in Tech Specialist functions within a specific channel
Counselor
Volunteers of America
10.2014 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Performed swab testing and counseling for individuals in the community
- Provided resources and support for individuals who may have contracted AIDS/HIV virus
- Guided clients in developing skills and strategies for dealing with problems.
- Engaged clients in conversation to determine feelings and apprehensions.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Mentor
Forever Your Empowered Self Advocates Louisville Ky
12.2018 - 01.2023
- Mentoring high school age youth with physical and developmental disabilities within JCPS/Bullitt County school system to understand their strengths and weaknesses, develop personal goals, and be assertive in order to stand up for themselves and make their own decisions
- By using interactive participation, the students learned the skills needed to gain independence and successfully participate in school activities, employment, and a plethora of other activities in the community
Client Services Representative
Automatic Data Processing, Ky
02.2015 - 01.2018
- Primary contact for clients needing assistance with day-to-day record keeping of 401k company plan
- Reviewed and discussed year end compliance testing with client
- Assisted with 5500 filing
- Provided support with distribution of loans and hardship withdrawals.
Administrative Assistant to the Director
Jefferson Alcohol Drug Abuse Center
09.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Recreation Assistant
Down Syndrome of America
08.2014 - 01.2015
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
Agent Support Unit Representative
Humana
01.2013 - 09.2013
- Work with agents to get certified and contracted
- Assisted agents with finding providers and performing prescription look ups, with tiers and yearly totals
- Explained Summary of Benefits and Evidence of Coverage to licensed agents
Controller
Bank of America Merchant Services
01.2001 - 01.2012
- National Accounts
- Prepared application to be keyed into appropriate systems
- Obtained missing information from applications such as SIC Code, Officer Codes, and Sales Code This ensured the merchant could process with no delays
Data Researcher
Southern Research Services
01.1999 - 01.2001
- Handled surveys for various businesses wanting to expand their business throughout the community
- Conducted interviews with consumers nationwide to gather their opinions regarding various products and services
- Managed taste tests for large restaurant chains to gather opinions about new products being sold
- Volunteer
- Work
Education
Bachelor of Science Degree - Psychology
University of Phoenix
Louisville, KY11.2014
Associate of Arts Degree - Human Services Management
University of Phoenix
Louisville, KY06.2012
High School Diploma -
Dupont Manual High School
Louisville, KY06.1996
Skills
- Core
- Competencies
- Skills
- Advocacy
- Attention to Detail
- Strategic Thinking
- Commitment to Quality
- Power Point
- Window Vista/XP
- Medical Terminology
- Customer Service
- ICD-9 CPT Training
- Decisiveness
- Integrity
- Continuous Learning
- Excel
- Word
- Macros
- Problem Solving
- Initiative
- Communication
- Professional Behavior
- Outlook
- Access
- Multiline Phones
- Conflict Management
- Mentoring
Timeline
Mentor
Forever Your Empowered Self Advocates Louisville Ky
12.2018 - 01.2023
Client Services Representative
Automatic Data Processing, Ky
02.2015 - 01.2018
Counselor
Volunteers of America
10.2014 - Current
Administrative Assistant to the Director
Jefferson Alcohol Drug Abuse Center
09.2014 - 01.2015
Recreation Assistant
Down Syndrome of America
08.2014 - 01.2015
Agent Support Unit Representative
Humana
01.2013 - 09.2013
QA Specialist
BA Merchant Services
06.2001 - 08.2012
Controller
Bank of America Merchant Services
01.2001 - 01.2012
Data Researcher
Southern Research Services
01.1999 - 01.2001
Bachelor of Science Degree - Psychology
University of Phoenix
Associate of Arts Degree - Human Services Management
University of Phoenix
High School Diploma -
Dupont Manual High School
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