Melissa Luffman
Paducah
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
16
16
years of professional experience
Work History
Account Specialist
RRR Express
08.2003 - 08.2005
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Maintained Portion Pac, Inc. account's shipping needs
Logistics Manager
Portion Pac Inc
09.1999 - 08.2003
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly with Portion Pac Customer Service Headquarters.
- Organized orders to fill trucks per DOT guidelines
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Buyer / Office
Dan Valley Foods
08.1989 - 09.1999
- Customer Service (by phone and in person) / Secretarial Duties
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Education
Associate of Applied Science - Secretarial / Computer
Danville Community College
Danville, VA05-1991
Skills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Customer engagement
Timeline
Account Specialist
RRR Express
08.2003 - 08.2005
Logistics Manager
Portion Pac Inc
09.1999 - 08.2003
Buyer / Office
Dan Valley Foods
08.1989 - 09.1999
Associate of Applied Science - Secretarial / Computer
Danville Community College
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