Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Luffman

Paducah

Summary


Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.

Overview

16
16
years of professional experience

Work History

Account Specialist

RRR Express
08.2003 - 08.2005
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Maintained Portion Pac, Inc. account's shipping needs

Logistics Manager

Portion Pac Inc
09.1999 - 08.2003
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly with Portion Pac Customer Service Headquarters.
  • Organized orders to fill trucks per DOT guidelines
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Buyer / Office

Dan Valley Foods
08.1989 - 09.1999
  • Customer Service (by phone and in person) / Secretarial Duties
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.

Education

Associate of Applied Science - Secretarial / Computer

Danville Community College
Danville, VA
05-1991

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Customer engagement

Timeline

Account Specialist

RRR Express
08.2003 - 08.2005

Logistics Manager

Portion Pac Inc
09.1999 - 08.2003

Buyer / Office

Dan Valley Foods
08.1989 - 09.1999

Associate of Applied Science - Secretarial / Computer

Danville Community College
Melissa Luffman