Melissa McClamroch
Louisville
Summary
- Results-driven Customer Service professional providing support and assistance with high paced business environment. Excellent qualifications in public relations, multi-department relations, and front and backoffice support. Strong qualifications in maintaining integrity, strength, and strong public image.
- Create trust through competency and build lasting relationships.
- Ability to manage simultaneous tasks and meet deadlines.
- Team player with proven leadership qualities.
- Skilled in independent problem-solving and follow-through.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
Kentucky Orthopedic Rehab Team (KORT)
Louisville
11.2020 - Current
- Responsible for providing superior customer service to all patients
- Check in/Check Out and answer phone calls scheduling new patient appointments and calling on new faxed referrals
- Collect copays and Coinsurance and call to confirm eligibility and benefits for appointments
- Responsible for submitting all insurance authorizations, Answering billing questions
- Run daily insurance and credit card reports at the end of each day
- Assist walk in patients and referrals from Norton Orthopedics to make new patient appointments
- Track medical records and workmans comp referrals as needed
- Cleaning and laundry
- Assist the physical therapists when needed and keep them informed on patient insurance plans and polices
Remote Medical Records Review Analyst
EDCO Health Information Solutions, Inc.
Springfield
05.2016 - 11.2020
- Responsible for Reviewing and Doc Typing online Medical Records in Solarity Software System for Hospitals and Clinics across the United States into patient EMR charts in a quick and timely manner back to the clients
Receptionist
Gaddie Eye Centers
La Grange
11.2011 - 05.2016
- Answered phones, Scheduled appointments, Customer service
- Verified eye insurance and prepared patient charts for appointments
- Placed contact lens orders
- Check in/Check out, Prepared closing reports for Louisville location
Medical Receptionist/Customer Service/ Checkout
Paige Primary Care
La Grange
04.2006 - 11.2011
- Answered phones, Scheduled appointments, Check-in/Check out, Verified insurance for all patient appointments and prepared charts
- Assisted medical records department and updated patient information in EMR/EHR uploading records dictated by doctors and nurses
- Assisted Department Leader with other duties as assigned in EMR/EHR software system
Education
Medical Assisting -
Commonwealth Business College
Merrillville, IN07.2001
High school diploma or GED - Standard College Requirements
Silo High School
Durant, OK05.1997
Skills
- Insurance Verification
- Public Relations
- Medical Records
- EMR Systems
- Medical Scheduling
- Delivery Driver Experience
- Medical Receptionist
- Medical Terminology
- Order Entry
- Pharmacy Technician Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 10/01/22
- Protecting patient privacy, Proficient, 07/01/22
- Medical terminology, Proficient, 01/01/23
- Medical receptionist skills, Proficient, 07/01/22
- Retail customer service, Proficient, 02/01/22
- Attention to detail, Proficient, 09/01/22
- Work style: Reliability, Proficient, 09/01/22
- Food service: Customer situations, Proficient, 09/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Customer focus & orientation, Proficient, 07/01/22
Timeline
Patient Service Specialist
Kentucky Orthopedic Rehab Team (KORT)
11.2020 - Current
Remote Medical Records Review Analyst
EDCO Health Information Solutions, Inc.
05.2016 - 11.2020
Receptionist
Gaddie Eye Centers
11.2011 - 05.2016
Medical Receptionist/Customer Service/ Checkout
Paige Primary Care
04.2006 - 11.2011
Medical Assisting -
Commonwealth Business College
High school diploma or GED - Standard College Requirements
Silo High School