Melissa McIntosh
Covington
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
23
23
years of professional experience
Work History
Cashier Clerk
Dollar General
Alexandria
12.2023 - 04.2024
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Production Line Worker
Robert Bosch Automotive Steering
Florence
10.2015 - 06.2020
- Inspected parts for defects or discrepancies.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Adjusted equipment to maintain optimal performance.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Performed quality checks on products to ensure compliance with quality standards.
- Assembled products and components accurately following established protocols.
- Adhered to strict safety guidelines while operating machinery.
- Collaborated with team members to meet daily production goals.
- Maintained accurate records of production output and inventory levels.
Food Service Worker
Dixie Chili
Newport
12.2000 - 06.2015
- Utilized point-of-sale systems for taking orders from customers.
- Ensured that all foods were prepared according to health department regulations.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Education
High School Diploma -
Newport High School
Newport 05-2001
Timeline
Cashier Clerk
Dollar General
12.2023 - 04.2024
Production Line Worker
Robert Bosch Automotive Steering
10.2015 - 06.2020
Food Service Worker
Dixie Chili
12.2000 - 06.2015
High School Diploma -
Newport High School