Melissa Radcliffe
Louisville
Summary
Detail-oriented technical writer with expertise in content management, user guide development, and style guide creation. Proven ability to produce clear and concise documentation that enhances user experience and aligns with project objectives.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Technical Writer
Gainwell Technologies
02.2025 - Current
- Produced writing assignments that adhered to established standards for order, clarity, conciseness, style, and terminology.
- Enhanced content clarity, consistency, and accuracy through thorough editing and review.
- Coordinated documentation deliverables while maintaining project timelines to ensure timely completion.
- Proofread documents for accuracy before publication.
- Managed website content updates and ensured information accuracy.
- Supported crisis communication efforts during challenging situations.
Technical Writer
Pharma Resource Group
03.2023 - 04.2025
- Created comprehensive technical documentation for products to enhance user understanding and usability.
- Interviewed subject matter experts to extract critical information, enriching documentation quality and relevance.
- Reviewed project specifications to maintain adherence to style guidelines and standards.
- Performed quality assurance checks on documents prior to release.
- Ensured compliance with industry standards and regulations.
- Oversaw version control of documents, ensuring accurate tracking of changes and maintaining project integrity.
Technical Writer
FreightTrain
10.2021 - 03.2023
- Created online help documentation for end-users and support teams, facilitating easier access to critical information.
- Collaborated with engineers to gather and clarify technical information, ensuring accuracy and completeness in documentation.
- Developed user manuals for software applications and technical systems, enhancing user understanding and operational efficiency.
- Utilized content management systems to organize and publish documents.
- Created templates for standardizing style across multiple documents.
Training Consultant
Kentucky Farm Bureau Mutual Insurance Company
04.2018 - 10.2021
- Developed training materials and manuals tailored to diverse learning styles, aligning with organizational objectives.
- Administered learning management system to facilitate employee training and development initiatives.
- Provided technical assistance to troubleshoot issues during course delivery, ensuring smooth operation and participant satisfaction.
Help Desk Technician
Kentucky Farm Bureau Mutual Insurance Company
06.2009 - 04.2018
- Delivered technical support to users via phone and email, resolving issues efficiently and enhancing user satisfaction.
- Diagnosed and fixed network connectivity issues for users.
- Installed and repaired hardware, software, and peripherals, ensuring optimal performance and minimal downtime for users.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Developed and updated technical documentation and support guides to streamline troubleshooting processes for users.
Education
Bachelor of Arts - Media Communications
Asbury University
Wilmore, KY08-2008
Master of Arts - Professional And Technical Writing
Spalding University
Louisville, KY07-2026
Skills
- Technical writing and editing
- User guide development
- API documentation
- Content management
- Style guide creation
- Subject matter expertise
- Content strategy
- Agile methodology
Certification
- Certified Professional Technical Communicator
Timeline
Technical Writer
Gainwell Technologies
02.2025 - Current
Technical Writer
Pharma Resource Group
03.2023 - 04.2025
Technical Writer
FreightTrain
10.2021 - 03.2023
Training Consultant
Kentucky Farm Bureau Mutual Insurance Company
04.2018 - 10.2021
Help Desk Technician
Kentucky Farm Bureau Mutual Insurance Company
06.2009 - 04.2018
Bachelor of Arts - Media Communications
Asbury University
Master of Arts - Professional And Technical Writing
Spalding University