Melissa Utter
Louisville,KY
Summary
Motivated server with 10+ years of experience. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Mussel Burger Bar
07.2023 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- I used a toast tablet to put in food and drink orders.
- I bussed all of my own table and ran food items.
- I maintained a six-table section.
Medical Assistant
Dermatology Associates Of LaGrange
06.2022 - 11.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed prescriptions/refills to pharmacies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in surgeries and wound closure.
- Sent off specimens to lab for diagnosis.
- Performed wound care.
Patient Care Technician
Marianjoy-Northwestern Medicine
01.2021 - 06.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- While working in a neuromuscular unit, frequently floated to stroke, brain and the spinal units. Demonstrating the ability to learn about various health conditions and how to accommodate patients needs.
- Supported patient admissions, discharges, and transfers.
- Assisted patients with activities of daily living.
- Reported positive and negative changes in patient health to nurses,physical therapists, occupational therapists, and speech therapists.
- Obtained blood sugar levels for diabetic patients.
Certified Nursing Assistant
Sandwich Rehabilitation And Healthcare Center
08.2020 - 11.2021
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Obtained vital signs for each patient.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitoring food consumption to help patients achieve nutritional objectives and support wellness goals.
Temperature Screener (contract)
Revolution Technologies
06.2020 - 11.2020
- Provided infection control by taking temperatures.
- Greeted employees and provided safe work during COVID.
Customer Service Representative
Self Employed (contract)
06.2017 - 06.2020
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Server
Square Celt
04.2015 - 05.2017
- I used Aloha to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- I used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep the dining room and work areas clean.
Server
Buffalo Wild Wings
11.2013 - 03.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Arts - Business Administration And Human Resources
Governors State University
Park Forest, IL12.2015
Skills
- Food and beverage pairings
- Dining area maintenance
- Cash handling
- Item promotion
- Menu presentation
- High-volume dining
- Bar terminology
- Stocking and replenishing
Certification
CNA-Certified Nursing Assistant, 05/2020
Waubonsee Community College - Aurora,IL
Timeline
Server
Mussel Burger Bar
07.2023 - Current
Medical Assistant
Dermatology Associates Of LaGrange
06.2022 - 11.2022
Patient Care Technician
Marianjoy-Northwestern Medicine
01.2021 - 06.2022
Certified Nursing Assistant
Sandwich Rehabilitation And Healthcare Center
08.2020 - 11.2021
Temperature Screener (contract)
Revolution Technologies
06.2020 - 11.2020
Customer Service Representative
Self Employed (contract)
06.2017 - 06.2020
Server
Square Celt
04.2015 - 05.2017
Server
Buffalo Wild Wings
11.2013 - 03.2015
Bachelor of Arts - Business Administration And Human Resources
Governors State University