MELISSA WELLS
Louisville,KY
Summary
Professional with strong background in accounts management, adept at managing billing and collections processes to ensure timely payments. Skilled in resolving discrepancies, maintaining accurate records, and utilizing accounting software. Known for collaborative approach, adaptability to changing needs, and consistent delivery of results. Reliable team player with focus on efficiency and effectiveness in achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Representative
LHC Group
01.2020 - 02.2025
- Conduct thorough research of claim status to identify issues and took corrective measures to obtain payment and ensure accuracy of future claim submissions
- Research insurance information to accurately determine benefits and ascertain primary or secondary status for Medicare and Medicaid
- Analyzed denials and partial payments to determine trends that may need to be addressed either in revenue cycle management, operationally or with the payer
- Resolved denial and payment issues with resubmission of claims and processing of denials
- Communicated effectively and frequently with supervisor regarding accounts
- Effectively worked on a variety of systems maneuvering through them daily, including electronic medical record systems, clearinghouse systems and carrier systems
Financial Controller
Enterprise Home Improvements, LLC
03.2014 - 12.2019
- Navigate multiple process executive subscriptions, license renewals, continuing education requirements and memberships
- Maintained DOT records
- Annual audits including Insurance, Workman’s Comp and DOT
- Manage sensitive information with discretion while providing administrative support to leadership
- Maintained and reconciled four (4) bank statements and twenty-four (24) credit card statements
Office Manager
Enterprise Home Improvements, LLC
03.2002 - 03.2014
- Developed comprehensive travel itineraries, including transportation, accommodation, and activities, tailored to meet specific needs.
- Designed and formatted professional sales contracts and documents that enhanced our client presentation quality and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Helped with office operations, including managing calendars, scheduling appointments, and handling inquiries effectively to streamline daily activities.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Skills
- Skilled in Microsoft Office Applications
- Skilled in QuickBooks Management
- Expert Customer Service
- Strong Written Communication
- Strong Interpersonal Communication
- Task Management Skills
Timeline
Accounts Receivable Representative
LHC Group
01.2020 - 02.2025
Financial Controller
Enterprise Home Improvements, LLC
03.2014 - 12.2019
Office Manager
Enterprise Home Improvements, LLC
03.2002 - 03.2014
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