Melissa D. Polivick
West Paducah
Summary
Dynamic Clinical Practice Manager II with a proven track record at Mercy Vascular Surgery, excelling in operational management and staff development. Expert in electronic health records and compliance, I have successfully implemented clinical protocols that enhanced patient care standards and streamlined workflows, fostering collaboration and improving overall clinic performance.
Overview
26
26
years of professional experience
Work History
Clinical Practice Manager II
Mercy Vascular Surgery/Mercy Pulmonology and Sleep Medicine
02.2024 - Current
- Oversaw daily operations for vascular surgery and pulmonology practices, ensuring optimal patient care.
- Managed patient scheduling and appointment systems across multiple providers to enhance efficiency.
- Developed and implemented clinical protocols to elevate patient care standards.
- Coordinated staff training sessions to enhance service delivery effectiveness.
- Facilitated communication between medical teams and administrative staff to promote collaboration.
- Ensured compliance with healthcare regulations and organizational policies to maintain standards.
- Analyzed data trends to identify operational improvement areas within practices.
- Led initiatives to streamline workflows, enhancing overall clinic performance.
Clinical Certified Medical Assistant/Coding-Surgery Scheduling
Mercy Vascular Surgery
01.2021 - 02.2024
- Assisted physicians during patient examinations and procedures in a high-volume surgical environment.
- Managed electronic health records to maintain accurate patient documentation.
- Prepared patients for vascular procedures by explaining processes and addressing inquiries.
- Administered medications and injections under supervision of medical professionals.
- Supported physicians and nurses with patient exams, including vital signs and exam room preparations.
- Relayed patient messages to physicians regarding concerns, condition updates, or medication refills.
- Conducted diagnostic tests such as EKGs and hearing screenings following established protocols.
Teller, Banker, Sales and Service Manager, Branch Manager, Private Banking Specialist, Consumer Lending Officer, NMLS
U.S. Bank
08.2009 - 04.2020
- Coordinated marketing initiatives that attracted new customers to the bank.
- Analyzed financial reports to identify trends and opportunities for growth.
- Facilitated conflict resolution between clients and banking staff to enhance service delivery.
- Oversaw loan processing, risk assessment, and compliance with regulations.
- Led staff training programs to improve customer service skills.
- Resolved customer inquiries quickly while maintaining excellent service standards.
- Monitored loan portfolio performance and regulatory compliance effectively.
- Conducted regular meetings with staff to discuss progress towards goals.
Secretary to VP of Nursing, VP of Missions, COO
Lourdes Hospital Administration
01.2000 - 08.2009
Education
Clinical Certified Medical Assistant - Nursing/Medical Assistant
Med- Certs
04-2020
Some College (No Degree) - Nursing
Marian University
Nashville, TNBachelor of Science - Business Management, Psychology
Mid-Continent University
Mayfield, KYCertified Nursing Assistant -
WKTCC
KYSkills
- Electronic health records management
- Healthcare regulations
- Staff development
- Operational management
- Medical billing
- Clinical supervision
- Clinical leadership
- Performance metrics
- Human resources
- Employee performance
- Budget oversight
- Strategic business planning
- Payroll administration
Leadership Experience
- Charity League of Paducah Alumni
- River City Mission Board Member
- Leadership Paducah Graduate Class of 25
- Palestine Methodist Church Finance Committee
Websites
References
References available upon request.
Timeline
Clinical Practice Manager II
Mercy Vascular Surgery/Mercy Pulmonology and Sleep Medicine
02.2024 - Current
Clinical Certified Medical Assistant/Coding-Surgery Scheduling
Mercy Vascular Surgery
01.2021 - 02.2024
Teller, Banker, Sales and Service Manager, Branch Manager, Private Banking Specialist, Consumer Lending Officer, NMLS
U.S. Bank
08.2009 - 04.2020
Secretary to VP of Nursing, VP of Missions, COO
Lourdes Hospital Administration
01.2000 - 08.2009
Clinical Certified Medical Assistant - Nursing/Medical Assistant
Med- Certs
Some College (No Degree) - Nursing
Marian University
Bachelor of Science - Business Management, Psychology
Mid-Continent University
Certified Nursing Assistant -
WKTCC