Melissa J Barbati
Louisville
Summary
Dynamic leader with extensive experience at Feeders Pet Supply, excelling in warehouse organization and team collaboration. Demonstrated success in enhancing operational efficiency and achieving significant improvements in inventory accuracy. Skilled in problem-solving and effective communication, adept at fostering a positive work environment and driving team productivity.
Overview
18
18
years of professional experience
Work History
Receiving Manager
Feeders Pet Supply
06.2022 - Current
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Managed inbound receiving departments.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Shift Supervisor/ Assistant Manager
Feeders Pet Supply
02.2019 - 06.2022
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Supervised, trained and guided team by coaching on daily activities
- Communicated daily schedule and delegated work to employees
- Enforced roles and procedures for accuracy, efficiency, and safety
- Monitored daily operations for quality and adherence to work order specifications
- Collaborate with team members to improve performance and implement training updates
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw loading and unloading of packages in warehouse.
Head Cashier
Feeders Pet Supply
04.2017 - 02.2019
- Assisted with training, new cashiers, and customer service team members to increase speed of on boarding
- Reviewed completed orders and efficiently bagged for easy carrying an access by customers
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures, and customer service
- Maintained high productivity by processing cash, credit debit, and voucher program payments for customers
- Assisted with purchases, locating items, and signing up for rewards program programs
- Reviewed stock levels and stock on shelves and pulled new inventory from stockroom to replenish sales floor
- Maximize sales potential by preparing, storing, rotating, and merchandising products at point of sale
- Increase sales opportunities by up selling and cross selling products, using tried in true creativity in persuasion methods as well as self testimonial
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Store Manager
Feeders Pet Supply
08.2011 - 04.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced, registered drawers, produced staffing, schedules, and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled, cash, and made bank deposit to facilitate opening and closing duties
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service level levels
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthen workflow, productivity by hiring, managing, and developing top talent
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Worked one on one with employees to motivate while delivering constructive criticism and busy retail environment
Store Manager
Feeders Pet Supply
10.2009 - 08.2011
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced, registered drawers, produced staffing, schedules, and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled, cash, and made bank deposit to facilitate opening and closing duties
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service level levels
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthen workflow, productivity by hiring, managing, and developing top talent
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Worked one on one with employees to motivate while delivering constructive criticism and busy retail environment
Assistant Manager
Feeders Pet Supply
03.2007 - 10.2009
- Mentored staff to enhance skills and achieved daily targets, using hands-on and motivational leadership
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Directed and lead employees, supervising activities to drive productivity and efficiency
- Enforced company, policies, and procedures to strengthen operational standards across departments
- Recruited and hired qualified candidates to fill open positions
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies
- Worked closely with customers to understand needs and resolve, diverse issues
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Education
Dale Carnegie Course
Sullivan University
Louisville, KY2012
Diploma -
Shelby County High School
Shelbyville, KY06.1998
Skills
- Sorting inventory
- Warehouse safety
- Shipping and receiving
- Operating equipment
- Unloading trucks
- Shipment receiving
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Loading and unloading
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Warehouse organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Material handling
- Decision-making
- Detail-oriented
Additional Information
Throughout all the locations I have worked at in the various positions. I also participated in teams that would go count inventories at other locations. Those teams also went to new locations for store builds in shelving and merchandising. I assisted in sales at the Kentucky State fair and North American for Feeders's pet supply for several years. I assisted for 10 weeks traveling to Lexington five days a week in the training of the store management. I assisted CORPORATE with in-house retail books, cleaning those up and organizing them.
Timeline
Receiving Manager
Feeders Pet Supply
06.2022 - Current
Shift Supervisor/ Assistant Manager
Feeders Pet Supply
02.2019 - 06.2022
Head Cashier
Feeders Pet Supply
04.2017 - 02.2019
Store Manager
Feeders Pet Supply
08.2011 - 04.2017
Store Manager
Feeders Pet Supply
10.2009 - 08.2011
Assistant Manager
Feeders Pet Supply
03.2007 - 10.2009
Dale Carnegie Course
Sullivan University
Diploma -
Shelby County High School
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