Melissa .M. Boothe
Grand Cayman
Summary
Seeking a challenging and responsible position that provides the opportunity to learn and further my career.
Having over 12 years of various experience within the Administration and Customer Service field, provides me with the knowledge and experience to suite many different positions, within the workforce.
I'm a passionate person, who believes in giving it my all and using skills and knowledge to get the task done.
I'm a hard working and determine individual, with many skills that certainly will allow me to become an asset to your company, if given the opportunity.
Overview
19
19
years of professional experience
Work History
Check-in Agent
Dolphin Discovery Ltd
03.2022 - Current
- Greet over 150 customers as they approach the check in desk.
- Explain the product to guest and match them with a program that will best suit their personality and abilities.
- Ensure all guest leave feeling like they understand what we do and offer.
- Answering over 50 calls and responding to emails received daily.
- Booking Reservation for all guest and hotel concierge.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold, printed and issued tickets to guests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Handle petty cash for taxi commissions and prepare report.
- Prepare End Of Month Reports ; Total Sales Report, Commission Report ,Total Wristband Report
- and Attendance Report, Using Goggle Sheet.
- Other duties given by manager.
Personal Assistant
Self Employed- Savvy Assistant And VA
03.2016 - Current
- Assist clients with immigration documents/applications.
- Assist small businesses with designs and brand kits.
- Completing CI and UK Passports application for clients.
- Running personal errands for clients such as shopping, bill payments, food delivery, pet appointments and much more.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
- As a personal assistant, I strive to go beyond for my client needs and may be required to perform tasks that are not listed.
Temp Surveyor
ESO-Cayman Islands Government
10.2021 - 12.2021
- Conduct research on behalf of the Cayman Islands government, over 2400 household checked and interviewed.
- Collecting household and demographic information by canvassing assigned area.
- Appropriately document and report the results found.
- Responsible for verifying household addresses and ensuring that all maps and address lists are correct.
- Collecting data and ensuring that info is inputted properly into the system.
- Other duties laid out by management.
Store Clerk
24 Hour Convenience Store
01.2019 - 01.2021
- Greeting all customers in a pleasant manner.
- Keeping store and customer service area neat and tidy.
- Ordering inventory to keep store fully stocked.
- Handling cash and sorting float at the end of shift
- Other duties that may be required of me.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Operated POS systems to accurately process customer purchases.
- Other duties required by Manager.
Data Entry Clerk/Dispatcher Office Assistant
H2Only/LRP Ltd
03.2011 - 11.2014
- Managing reception area, providing exceptional customer service.
- Seeking sales for company growth.
- Keeping track of file log and company sales.
- Debt collecting from overdue accounts.
- Admin Duties; Filing, scanning, printing, copying, and faxing.
- Answering and maintaining company calls.
- Printing customers monthly bills/statements.
- Collecting cash, credit/debit transactions.
- Keeping track of inventory and purchasing of inventory.
- Assisting with the collections of documents for work permit renewals.
- Keeping track of expiration dates for work permits.
- Contacting customers with overdue accounts.
- Distribution of mail to employees & owners.
- Printing drivers' daily route.
- Delivering products to customers on busy days.
- Retrieving and uploading information to palm pilot tracking device.
- Other administrative duties assigned by Manager.
HR Administrative Assistant
Boatswains Beach- Cayman Turtle Center
08.2008 - 03.2010
- Helping conduct HR review and training of employees.
- Answering and maintaining company calls.
- Writing all correspondence for th HR Team, unless advised otherwise.
- Admin Duties; Filing,Copying, Faxing, and scanning of documents.
- Assisting all employees with Pension/Insurance information.
- Assisting all employees with Pension/Insurance applications.
- Sorting and maintaining all file documents, applications, and other documents that are received on a daily basis.
- Maintaining office and ordering office supplies.
- Updating employees' records and creating new employee files.
- Collecting documents for work permit renewal and delivering applications to immigration.
- Handling company immigration documents and matters.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Any other duties given by office manager.
Over Night Concierge
The Ritz Carlton, Grand Cayman C.I
09.2007 - 02.2008
- Assisting all VIP guest special needs, concerns, and wishes
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reminding guests of appointments, activities, or daily plans.
- Providing guest with luxe services; Shopping for guests, making appointments for guests, bookings and much more.
- Maintaining and scanning all calls for guest, providing reports, data entry, and preparing deposits for accounts receivable.
- Other duties given by shift manager.
Clerk
Lands & Survey Department C.I (Job Experience)
04.2007 - 07.2007
- Locating land registers
- Daily computer applications
- Data entry and file location
- Filing, faxing, and printing
- Switchboard duties.
Teacher's Aide (Job Experience)
First Baptist Pre-School C.I
12.2004 - 02.2005
- Teacher's Aid
- Assisting with teachers and children's everyday duties
- Assuring the facilities are clean and tidy.
Education
Certificate - Hospitality
UCCI AND ICCI COLLEGE
Grand Cayman09.2011
Some College (No Degree) - Customer Service
Pride Certification
Grand CaymanHigh School Diploma -
John Grey High School
Grand Cayman07.2007
Skills
- Microsoft Office
- Goggle Suite
- Computer Skills
- POS
- Data Entry
- Payment Processing
- Detail Oriented
- Problem-Solving
- Multitasking Abilities
- Telephone reception
- Time Management
- Teamwork and Collaboration
- Organizational Skills
References
Will be provided upon request
Timeline
Check-in Agent
Dolphin Discovery Ltd
03.2022 - Current
Temp Surveyor
ESO-Cayman Islands Government
10.2021 - 12.2021
Store Clerk
24 Hour Convenience Store
01.2019 - 01.2021
Personal Assistant
Self Employed- Savvy Assistant And VA
03.2016 - Current
Data Entry Clerk/Dispatcher Office Assistant
H2Only/LRP Ltd
03.2011 - 11.2014
HR Administrative Assistant
Boatswains Beach- Cayman Turtle Center
08.2008 - 03.2010
Over Night Concierge
The Ritz Carlton, Grand Cayman C.I
09.2007 - 02.2008
Clerk
Lands & Survey Department C.I (Job Experience)
04.2007 - 07.2007
Teacher's Aide (Job Experience)
First Baptist Pre-School C.I
12.2004 - 02.2005
Certificate - Hospitality
UCCI AND ICCI COLLEGE
Some College (No Degree) - Customer Service
Pride Certification
High School Diploma -
John Grey High School
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