Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELLISA DOUGLAS

Island

Summary

Detail-oriented professional with many years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet sales initiatives. Self-motivated and organized professional building lasting relationships with customers. Seasoned professional highly effective at organizing inventory, merchandising parts, and keeping team members working effectively. Resourceful and collaborative team player bringing extensive background in automotive sales and service. Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team. Energetic Parts Counter Associate successful at training and mentoring junior employees on company procedures and sales strategies. History of increasing team performance and service standards. Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.

Overview

10
10
years of professional experience

Work History

Parts Counter Sales Person

Napa
Evansville
05.2024 - Current
  • Greeted customers and provided excellent customer service.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Verified accuracy of orders before shipping them out to customers.
  • Answered phone calls and emails from customers inquiring about parts availability.
  • Resolved customer complaints in a timely manner.
  • Organized shelves and displays to ensure easy access to products for customers.
  • Adhered to company policies regarding product returns and exchanges, warranties.
  • Performed cashier duties such as receiving payments from customers and issuing receipts.
  • Assisted customers with locating the correct part for their needs.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
  • Processed orders and invoices accurately and efficiently.
  • Attended trade shows or conventions related to the automotive industry when required.

Owner

Douglas Auto Parts LLC
Livermore
02.2021 - 05.2024
  • Provided direction and guidance to employees.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed market trends to identify new business opportunities.
  • Monitored performance of personnel against goals set forth by the company.
  • Collaborated with other owners on joint ventures and shared resources.
  • Developed strategic plans to increase profitability and efficiency.
  • Researched potential partners in order to expand services offered.

Manager

NAPA Auto Parts - Genuine Parts
Owensboro
06.2015 - 02.2021
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Education

High School Diploma -

Daviess Co High School
Owensboro, KY
05-2005

Skills

  • Customer service
  • Order verification
  • Parts inventory management
  • Parts ordering
  • Cash handling
  • Sales reporting

Timeline

Parts Counter Sales Person

Napa
05.2024 - Current

Owner

Douglas Auto Parts LLC
02.2021 - 05.2024

Manager

NAPA Auto Parts - Genuine Parts
06.2015 - 02.2021

High School Diploma -

Daviess Co High School
MELLISA DOUGLAS