Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Harrison

Lewisburg

Summary

Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.

Overview

5
5
years of professional experience

Work History

Office Manager

Todd County Stone, LLC
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Instructional Assistant

Todd County School District
09.2021 - 09.2022
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.

Certified Nursing Assistant (CNA)

Jennie Stuart Health
01.2021 - 09.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and oxygen levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

General Manager

Dairy Queen Grill & Chill/Fourteen Foods
04.2020 - 01.2021
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Education

Associate of Science - Nursing

Hopkinsville Community College
Hopkinsville, KY

Associate of Science - Nursing

Southcentral Kentucky Community And Technical College
Bowling Green, KY

High School Diploma -

Todd County Central High School
Elkton, KY
06-2010

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Customer relationship development
  • Team collaboration
  • Problem-solving skills
  • Strong oral and written communication skills

Timeline

Office Manager

Todd County Stone, LLC
09.2022 - Current

Instructional Assistant

Todd County School District
09.2021 - 09.2022

Certified Nursing Assistant (CNA)

Jennie Stuart Health
01.2021 - 09.2021

General Manager

Dairy Queen Grill & Chill/Fourteen Foods
04.2020 - 01.2021

Associate of Science - Nursing

Hopkinsville Community College

Associate of Science - Nursing

Southcentral Kentucky Community And Technical College

High School Diploma -

Todd County Central High School

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