Mercedes Silvernail
Georgetown
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Crew Member
Sonic drive-in
Georgetown
07.2025 - Current
- Provided friendly service to customers during peak hours.
- Prepared and served food items following safety standards.
- Operated kitchen equipment and maintained cleanliness of work areas.
- Assisted team members in completing daily tasks efficiently.
- Collaborated with coworkers to enhance overall customer experience.
- Followed protocols for food safety and sanitation practices consistently.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
DSP
HCA Handicap children Association
Binghamton
11.2023 - 07.2024
- Assisted children with daily activities and personal care routines.
- Supported therapy sessions by preparing materials and engaging with participants.
- Communicated effectively with parents about children's progress and needs.
- Facilitated skill-building activities to promote independence among disabled children.
- Collaborated with team members to implement individualized care plans.
- Fostered positive relationships with children to promote comfort and trust.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
Sales Associate
Nasco home and flooring
Binghamton
09.2021 - 07.2023
- Assisted customers in product selection and answered inquiries about merchandise.
- Maintained store presentation by organizing displays and restocking shelves.
- Processed transactions accurately and efficiently at the cash register.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Assistant Manager
Sonic drive-in
Binghamton
08.2016 - 02.2018
- Assisted in managing daily operations and staff schedules.
- Supported customer service initiatives to enhance client satisfaction.
- Coordinated team meetings to discuss project updates and objectives.
- Implemented inventory management practices to ensure stock availability.
- Trained new employees on company policies and operational procedures.
- Conducted regular quality checks to maintain service standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
Packer Operator
Page Seed Inc
Greene
09.2009 - 03.2011
- Operated packing machines to prepare seeds for distribution.
- Monitored production line for quality control and efficiency.
- Trained new employees on packing procedures and safety protocols.
- Collaborated with team members to meet daily production goals.
- Assisted in inventory management of packing supplies and materials.
- Verified accuracy of product labels and bar codes.
- Assembled components on production line with precision and attention to detail.
- Collaborated with team members to maintain smooth workflow and communication.
- Inspected finished products for quality assurance and compliance standards.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Followed safety procedures to minimize risks in the production environment.
- Loaded and unloaded materials onto production lines according to specifications provided by manufacturing engineer or supervisor.
- Sorted small parts for assembly processes quickly and accurately with minimal errors.
- Inspected finished products for defects before packaging them for shipment.
Education
Greene Central High School
Greene, NYSkills
- Food safety
- Customer service
- Inventory management
- Order processing
- Kitchen equipment operation
- Product knowledge
- Sales techniques
- Team collaboration
- Complaint resolution
- Effective communication
- Relationship building
- Problem solving
- Attention to detail
- Heavy lifting
- Staff training
- Verbal and written communication
- Task prioritization
- Safe vehicle operation
- Cleaning and sanitizing
- Valid Driver's license
- State regulations
- Safety
- Problem-solving
- Telephone etiquette
- Production line work
- Quality assurance
- Complex Problem-solving
- Menu memorization
- Initiative and Self-motivation
Timeline
Crew Member
Sonic drive-in
07.2025 - Current
DSP
HCA Handicap children Association
11.2023 - 07.2024
Sales Associate
Nasco home and flooring
09.2021 - 07.2023
Assistant Manager
Sonic drive-in
08.2016 - 02.2018
Packer Operator
Page Seed Inc
09.2009 - 03.2011
Greene Central High School