Mercedez L. Thacker
Louisville
Summary
Demonstrated experience in Customer Service, Hospitality, Health Care, Client Relations, Compliance, Sales, Supervisory Support, Teambuilding, Inventory Control, Reporting, Logistics and Payroll. Effective ability to manage multiple activities and tasks, initiate collaborative working relationships with colleagues and supervisors, maintain confidential and sensitive information, identify value-added goals, meet deadlines and complete objectives while applying process-centered thinking. Experienced CNA with active State of Kentucky Certified Nursing Assistant Certification. Active State of Kentucky CPR and First Aid Certification. Current Kentucky School of Bartending Mixology Licensure. Knowledge and understanding of municipal and commonwealth alcoholic beverage control regulations. Superior communication, engagement and presentation skills.
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
12
12
years of professional experience
Work History
Bartender
Taj Louisville
LOUISVILLE
06.2025 - Current
- Prepared and served cocktails in a high-volume bar environment.
- Managed inventory and ordered supplies to maintain stock levels.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Festival Bartender
SOHO Concessions
Louisville
04.2020 - Current
- Mixed and served drinks according to customer preferences and industry standards.
- Managed bar inventory, ensuring stock availability and proper rotation of supplies.
- Trained new bartenders on drink recipes and customer service techniques.
- Maintained cleanliness and organization of the bar area throughout service shifts.
- Processed cash and credit transactions accurately during busy service periods.
- Resolved customer complaints promptly, ensuring satisfaction with service experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Levy at Churchill Downs
Louisville
10.2017 - Current
- Company Overview: WWW.LEVYRESTAURANTS.COM
- Present food and beverage menus, assessing customer needs and preferences to make recommendations and answer questions regarding menu items.
- Transmit orders to kitchen by recording customer choices, identifying dietary needs and requests while preparing alcohol or non-alcohol beverages for patrons - including created and customized cocktails.
- Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills or other special needs.
- Communicate customer disputes to seek resolution, in accordance to company protocol and policy.
- Protect establishment and patrons by adhering to municipal sanitation, health, safety, and alcohol beverage control policies.
- Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
- Document and report all equipment problems and bar maintenance issues to restaurant manager.
- Assist in restocking and replenishment of inventory and supplies.
- Other tasks as required by management.
- WWW.LEVYRESTAURANTS.COM
Experienced Certified Nursing Assistant
AMS Temporary Medical Agency
Louisville
06.2015 - 03.2023
- Company Overview: WWW.AMSTEMPORARIES.COM
- Perform sympathetic, patient-centered service on behalf of facilities throughout the Louisville metropolitan region, interacting with residents, families, physicians, nurses, caregivers, vendors and stakeholders to ensure a positive healthcare and wellness experience.
- Provide physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, turning/repositioning, getting out of bed, using the toilet, walking, standing or exercising.
- Coordinate with medical staff to assess patient condition, treatment plans, and suggested activities.
- Administer general medical tests and monitor patient vital signs, including blood pressure, blood sugar, pulse, temperature, foley and leg catheters, and respiration rate as requested by staff.
- Examine patients to detect issues requiring medical care, including open wounds, bruises or blood in urine.
- Maintain compliance of and adherence to HIPAA regulations.
- Ensure patients or residents receive appropriate diet by reviewing dietary restrictions, food allergies, and preferences.
- Measure and record food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
- Document and report all equipment problems and maintenance issues to facility management.
- Perform additional duties and responsibilities in response to workload and staffing demands, as assigned by direct supervisor.
- Completed company training and professional development workshops to improve individual performance.
- WWW.AMSTEMPORARIES.COM
Lead Bartender
Gilbert's Bar and Grill
Louisville
03.2015 - 02.2018
- Operated bar on designated shifts in assistance to manager.
- Accommodated guests' special needs or requests, including services for small children as well as for individuals with disabilities or food allergies.
- Instructed dining room personnel on customer needs to ensure efficient and quality service.
- Implemented special events, product merchandising, visual staging and promotional campaigns as assigned.
- Reported, reconciled and verified daily sales transactions and communicated status, issues and other pertinent information to manager on a continual basis.
- Monitored wait times and made additional logistic decisions related to group and patron placement.
Lead Bartender
Smokies Bar and Grill
Louisville
07.2013 - 03.2015
Education
PROFESSIONAL LICENSURE - MIXOLOGY
KENTUCKY SCHOOL OF BARTENDING
LOUISVILLE, KENTUCKYPROFESSIONAL CERTIFICATION - CERTIFIED NURSING ASSISTANT
STATE OF KENTUCKY
DIPLOMA - SECONDARY EDUCATION
JEFFERSON COUNTY HIGH SCHOOL
LOUISVILLE, KENTUCKYSkills
- Microsoft Office Suite
- Point of Sale (POS) Software
- Web 20
- Social media platforms
- Cocktail preparation
- POS system operation
- Customer engagement
- Alcohol safety compliance
- Team collaboration
- Conflict resolution
- Time management
- Multitasking efficiency
- Communication skills
- Sanitation adherence
- Sales transaction processing
- Creative mixology
- Strong multitasking
- Customer service
- Hospitality and accommodation
- Cleanliness and hygiene
- Patience and tolerance
- Liquor restocking
- Outgoing personality
- Safe service compliance
- Memory retention
Multimedia Computer Skills
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Point of Sale (POS) Software
- Web 2.0 and multiple social media platforms
Qualifications Summary
- Demonstrated experience in Customer Service, Hospitality, Health Care, Client Relations, Compliance, Sales, Supervisory Support, Teambuilding, Inventory Control, Reporting, Logistics and Payroll.
- Effective ability to manage multiple activities and tasks, initiate collaborative working relationships with colleagues and supervisors, maintain confidential and sensitive information, identify value-added goals, meet deadlines and complete objectives while applying process-centered thinking.
- Experienced CNA with active State of Kentucky Certified Nursing Assistant Certification.
- Active State of Kentucky CPR and First Aid Certification.
- Current Kentucky School of Bartending Mixology Licensure.
- Knowledge and understanding of municipal and commonwealth alcoholic beverage control regulations.
- Superior communication, engagement and presentation skills.
Timeline
Bartender
Taj Louisville
06.2025 - Current
Festival Bartender
SOHO Concessions
04.2020 - Current
Bartender
Levy at Churchill Downs
10.2017 - Current
Experienced Certified Nursing Assistant
AMS Temporary Medical Agency
06.2015 - 03.2023
Lead Bartender
Gilbert's Bar and Grill
03.2015 - 02.2018
Lead Bartender
Smokies Bar and Grill
07.2013 - 03.2015
PROFESSIONAL LICENSURE - MIXOLOGY
KENTUCKY SCHOOL OF BARTENDING
PROFESSIONAL CERTIFICATION - CERTIFIED NURSING ASSISTANT
STATE OF KENTUCKY
DIPLOMA - SECONDARY EDUCATION
JEFFERSON COUNTY HIGH SCHOOL