Mercy Anabelle Almonte
Savannah
Summary
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Sales professional
Island Companies LTD
01.2023 - Current
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Explained product benefits maximising customer engagement while driving sales.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
CUSTOMER SERVICE
EAST END
10.2014 - 02.2016
- PROCESSED CASH, CREDIT AND DEBIT PAYMENTS ACCURATELY AND EFFICIENTLY, MINIMISING TILL DISCREPANCIES.
- OPERATED CASH REGISTERS WITH PROFIENCY, REDUCING CUSTOMER QUEUES.
- REGULARLY RESTOCKED, ARRANGE AND ORGANISED MERCHANDISE.
- MAINTAINED ORGANISED AND CLEANED CUSTOMER AREAS, EFFICENTLY COMPLETING DAILY RECOVERY CHECKLIST.
- MENTORED NEW TEAM MEMBER ON CUSTOMER SERVICE.
- HIGHLIGHTED INDETECTED ORGANISATIONAL NEEDS TO IMPROVE BUSINESS PERFORMANCE.
TOMOGRAPHY ASSITANT
CLINICA COROMINAS
01.2012 - 09.2014
- RECORDED PATIENT´S HEALTH HISTORIES AND UPDATED ELECTRONIC RECORDS WITH CURRENT INFORMATION AFTER CORONARY TEST.
- TRANSCRIBED DICTATION AND NOTES FROM CLINICIANS TO CREATE OR UPDATE PATIENT RECORDS (MANAGED 5 TO 8 PATIENTS PER WEEK).
- REVIEWED PATIENT FILES AND RECORDS TO IDENTIFY ALLERGIES, MEDICAL CONCERNS AND MEDICATIONS.
- COLLABORATED WITH CARDIOLOGIST TO CHECK PATIENT WISHES AND CARE.
- FILED OFFICIAL PAPERWORK REPORTING KEY LIFE EVENTS AND MANDATED DISIEASE NOTIFICATIONS.
- INTERVIEWED PATIENTS BEFORE PROCEDURES.
- HANDLED COMPLAINTS AND CONFLICT WITH DIPLOMATIC APPROACH (OVER 50 PATIENTS PER DAY FOR X-RAY RESULTS COLLECTION).
- ANSWERED QUESTIONS FROM PATIENTS, CLINICIANS AND RESEARCHES ACCESING MEDICAL RECORDS.
- RESPOND TO TELEPHONE ENQUIRIES FROM PATIENTS.
CASHIER
GRAND VICTORIA CASINO
01.2012 - 12.2012
- CORRECTLY ACCOUNTED FOR CASH, TRANSACTATIONS, MANAGING LARGE SUMS OF CASH CAREFULLY.
- QUICKLY AND ACCURATELY COUNTED DRAWERS AT START AND END OF EACH SHIFT.
- PAID WINNINGS CUSTOMERS (PAYMENTS OVER THREE HUNDRED THOUSAND PESOS).
- ELIMINATED CUSTOMERS SERVICE ISSUES BY QUICLY RESOLVING DISPUTES AND CORRECTING PROBLEMS.
CUSTOMER SERVICE
OPTICA ISSA
01.2010 - 07.2011
- WELCOMED CUSTOMERS INTO STORE, QUALIFYNG THEIR NEED TO PROVIDE ACCURATE ADVICE AND SECURE BOOKINGS AS NEEDED.
- PREEPARED PATIENTS FOR VISION EXAMINATIONS.
- PERFORMED FRAME REPAIRS AND ADJUSTMENTS FOR CUSTOMER COMFORTABILITY.
- COLLABORATED WITH OPTOMETRY STAFF TO REACH INDIVIDUAL AND TEAM GOALS.
- HELPED PATIENTS WITH SELECTING AND ORDERING GLASSES OR CONTACT LENSES TO ENCOURAGE INFORMED DESICIONS.
- INSTRUCTED PATIENTS ON CONTACT LENS INSERTION AND REMOVAL AND LENS CARE GUIDELINES.
- REVIEWED INVENTORY LEVELS TO CHECK MATERIALS AND MEDICATION, PLACED ORDERS AND RESCTOCKED SUPPLIES.
- PERFORMED ACCURATE CASH COUNTS AT STORE OPENING AND CLOSING.
- OPERATED CASH REGISTERS .
- ANSWERED QUESTIONS ABOUT STORES POLICIES AND CONCERNS POLITELY AND PROFESSIONALLY, SUPPORTING POSITIVE CUSTOMER EXPIRIENCES.
- DISPLAYED AND RESTOCKED MERCHANDISE BY FOLLOWING BRAND GUIDELINES.
- OPTIMISED SALES METHODS TO BEST ENGAGE, ACQUIRE AND RETAIN CUSTOMERS (CONTACTING 30 POTENCIAL CLIENTS PER DAY).
Education
Certificate - ORTHOGRAPHY AND DRAFTING
FUNDACION CARLOS SLIM
MexicoCertificate - Time Management
University of California, Irvine
United States05-2025
Certificate - (B2C) Sales Strategies And Techniques
Coursera Instructor Network
United States03-2025
Certificate - Operations Supervisor
FUNDACION CARLOS SLIM
Mexico05-2023
Certificate - BASICS OF AUTISM SPECTRUM DISORDER
FUNDACION CARLOS SLIM
Mexico07.2020
Certificate - BEAUTY ADVISOR
FUNDACION CARLOS SLIM
Mexico06.2020
Certificate - MAKEUP ARTIST
INFOTEP
Dominican Republic12.2016
Certificate - COMPUTERIZED ACCOUNTING
INFOTEP
Dominican Republic11.2010
Certificate - PC PROGRAMMER AND NETWORK ADMINISTRATOR
INFOTEP
Dominican Republic10.2010
Certificate - LINUX OPERATING SYSTEM MANAGER
INFOTEP
Dominican Republic08.2010
Certificate - VISUAL PROGRAMMER
INFOTEP
Dominican Republic07.2010
Certificate - MANAGER OF PRESENTATIONS, INTERNET AND WEB PAGE
INFOTEP
Dominican Republic04.2010
Certificate - OFFICE PACKAGE HANDLER
INFOTEP
Dominican Republic02.2010
Skills
- Efficient typing speed
- Strong interpersonal communication
- Effective listening
- Customer engagement
- Sales strategy consultation
- Negotiation tactics
- Retention strategies
- Customer needs assessment
- Systems and software expertise
- Time management
- Effective objection resolution
- B2C sales
Timeline
Sales professional
Island Companies LTD
01.2023 - Current
CUSTOMER SERVICE
EAST END
10.2014 - 02.2016
TOMOGRAPHY ASSITANT
CLINICA COROMINAS
01.2012 - 09.2014
CASHIER
GRAND VICTORIA CASINO
01.2012 - 12.2012
CUSTOMER SERVICE
OPTICA ISSA
01.2010 - 07.2011
Certificate - ORTHOGRAPHY AND DRAFTING
FUNDACION CARLOS SLIM
Certificate - Time Management
University of California, Irvine
Certificate - (B2C) Sales Strategies And Techniques
Coursera Instructor Network
Certificate - Operations Supervisor
FUNDACION CARLOS SLIM
Certificate - BASICS OF AUTISM SPECTRUM DISORDER
FUNDACION CARLOS SLIM
Certificate - BEAUTY ADVISOR
FUNDACION CARLOS SLIM
Certificate - MAKEUP ARTIST
INFOTEP
Certificate - COMPUTERIZED ACCOUNTING
INFOTEP
Certificate - PC PROGRAMMER AND NETWORK ADMINISTRATOR
INFOTEP
Certificate - LINUX OPERATING SYSTEM MANAGER
INFOTEP
Certificate - VISUAL PROGRAMMER
INFOTEP
Certificate - MANAGER OF PRESENTATIONS, INTERNET AND WEB PAGE
INFOTEP
Certificate - OFFICE PACKAGE HANDLER
INFOTEP
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