Meredith Masterson
Owensboro
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Medical Office Assistant
Owensboro health maternal fetal medicine
Owensboro
11.2018 - Current
- Scheduled patient appointments and managed office calendar efficiently.
- Assisted healthcare providers with patient documentation and record management.
- Coordinated communication between patients and medical staff effectively.
- Handled patient inquiries and provided information about services offered.
- Utilized electronic health records system for accurate data entry tasks.
- Supported team initiatives by training new staff on office procedures.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
Phlebotomist
Owensboro Health Regional Hospital
Owensboro
06.2016 - 11.2018
- Collected blood samples using proper techniques and equipment.
- Maintained accurate patient records and documentation for all procedures.
- Assisted in training new phlebotomists on best practices and protocols.
- Communicated effectively with patients to reduce anxiety and explain procedures.
- Coordinated with healthcare teams to streamline patient flow and service delivery.
- Monitored inventory of blood collection supplies and ordered as needed.
- Responded promptly to patient inquiries regarding procedures and test results.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Pharmacy Technician
Walmart pharmacy
Owensboro
08.2009 - 10.2015
- Dispensed medications accurately to patients and healthcare providers.
- Assisted pharmacists in managing inventory and restocking supplies.
- Maintained patient records and ensured confidentiality of information.
- Provided customer service by answering inquiries about medications.
- Operated pharmacy software for prescription processing and billing.
- Educated patients on proper medication usage and side effects.
- Collaborated with healthcare teams to improve patient care services.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Ohio County High School
Beaver Dam, KySkills
- Electronic health records
- Patient scheduling
- Records management
- Insurance verification
- Healthcare compliance
- Patient communication
- Clinical coordination
- Problem solving
- Time management
- Team collaboration
- Customer service
- Confidentiality adherence
- Patient registration
- Document management
- Multitasking and organization
References
References available upon request.
Timeline
Medical Office Assistant
Owensboro health maternal fetal medicine
11.2018 - Current
Phlebotomist
Owensboro Health Regional Hospital
06.2016 - 11.2018
Pharmacy Technician
Walmart pharmacy
08.2009 - 10.2015
Ohio County High School