Meredith Whitehouse
Lexington
Summary
Experienced, agile, and service-driven Executive Assistant with a proven track record of supporting high-level executives in hospitality and startup environments. Recognized for exceptional interpersonal skills, strategic thinking, and a calm, professional approach to solving problems, and elevating the customer and client experience. Excels in dynamic settings where adaptability, clear communication, and a commitment to excellence are essential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Assistant
Tandem Hospitality Group
Lexington
12.2022 - Current
- Facilitated communication between executive leadership, hotel clients, and internal teams for clarity and prompt follow-up.
- Resolved scheduling conflicts and travel changes through efficient problem-solving strategies.
- Engaged with clients and vendors to address issues and foster trust in dynamic environments.
- Crafted executive correspondence, proposals, and updates ensuring tone accuracy and brand consistency.
- Managed client expectations effectively during launch and onboarding phases for new hotel properties.
- Handled guest service escalations and executive inquiries with a hospitality-focused approach.
- Coordinated high-volume calendars, reporting, and vendor communications for senior team support.
- Developed guest service SOPs to enhance front desk and operational communications.
- Temporarily stepped into Assistant General Manager duties, supporting hotel operations by onboarding new hires, managing HR issues, maintaining employee records in HR systems, processing and coding invoices, liaising with vendors, and ensuring urgent payments were addressed through the company’s financial software; also assisted with daily hotel functions, staff check-in meetings, and cash handling/accounting tasks.
Sales and Marketing Coordinator
Origin Hotel Lexington
Lexington
05.2022 - 12.2022
- Engaged guests to field new leads for sales department while gathering essential information.
- Maintained organized records of sales activities with clarity and precision.
- Enhanced efficiency of group billing process by creating a tracking document for customer payments.
- Communicated sales activity to hotel departments with professionalism and friendliness.
- Managed multiple tasks through diligent organization and meticulous record-keeping.
- Assisted with event planning and audio-visual support across departments as needed.
- Generated essential documents for group reservations, including banquet event orders.
- Monitored group pickups and recorded actuals while preparing STR reports.
Guest Service Representative
Origin Hotel Lexington
Lexington
03.2022 - 05.2022
- Delivered exceptional customer service, resolving issues during all guest interactions.
- Greeted guests warmly and engaged in meaningful conversations, addressing them by name when appropriate.
- Executed all assigned front desk AM duties efficiently and accurately.
- Recommended restaurants and activities as concierge based on extensive area knowledge.
- Facilitated communication between departments to prioritize guest satisfaction effectively.
- Responded promptly to guest inquiries via phone and email with a friendly demeanor.
- Managed deposits for third-party reservations and maintained clear communication with partner companies.
- Created and supervised guest reservations, corporate accounts, and social events for seamless experiences.
Server
Kentucky Sports Bar and Radio (KSBAR)
Lexington
09.2021 - 04.2022
- Engaged guests with polite and helpful service to foster positive experiences.
- Built rapport with guests through friendly interactions and accommodating special requests.
- Recommended daily specials and discounts to effectively increase food and beverage sales.
- Adhered to restaurant policies and procedures to ensure operational compliance.
Education
High School Diploma -
Owensboro Catholic High School
Owensboro, KY05-2019
Some College (No Degree) - 52 Credit Hours
Bluegrass Community And Technical College
Lexington, KYSome College (No Degree) - 14 Credit Hours
University of Kentucky
Lexington, KYSkills
- Rapid learner with a proactive approach to new challenges
- Exceptional verbal and written communication
- Client and guest relationship management
- High-pressure problem-solving
- Executive and team coordination
- Calendar and travel management
- Meeting and event planning
- Organizational workflow optimization
- Customer service and issue resolution
- Internal and external stakeholder communication
- CRM systems and database management
- Google Workspace, Microsoft Office, Outlook
Certification
- Certified Notary
Timeline
Executive Assistant
Tandem Hospitality Group
12.2022 - Current
Sales and Marketing Coordinator
Origin Hotel Lexington
05.2022 - 12.2022
Guest Service Representative
Origin Hotel Lexington
03.2022 - 05.2022
Server
Kentucky Sports Bar and Radio (KSBAR)
09.2021 - 04.2022
High School Diploma -
Owensboro Catholic High School
Some College (No Degree) - 52 Credit Hours
Bluegrass Community And Technical College
Some College (No Degree) - 14 Credit Hours
University of Kentucky
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